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Forum Discussion
Someone has stolen our account, and changed login email address.
Hi
Our account that we have has been stolen.
our login email address [email removed as per Community Guidelines] doesn’t work for login.
We got an email fromDropbox that someone with other address did changes without gave access or permition to change ligin email address etc.
This a case for complain to maybbe police?
This is not accepted.
Email back to us soon as possible to
removed
- Megan
Dropbox Staff
Hi Sverigeskristnaradio, sorry to hear about that!
Let's jump right into this.
What is the message you get on your end, when trying to log into your account?
As for the email that you received, would you mind clarifying the exact email address it came from, and what exactly was said there?
If you have a screenshot, feel free to send it over, in order for me to have a visual too.
Keep me posted, and we'll take it from there!
- Hi
On the atached screenshot you can see our email address and who changed without permission. Not okey!!
Tis is criminal .
Please help us
How to atach the screenshot?
Thank you- Mark
Super User II
You attach screenshot via the camera icon on the reply screen here.
For criminal things you must report to police, although I doubt they'll help as its low scale sadly 😞
For account issues you need to log out of everything and log a ticket via www.dropbox.com/support
