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Forum Discussion

vinivalverde's avatar
vinivalverde
New member | Level 2
8 months ago

Unable to access account with a 6 digit code

Hi community, I need your help as I cannot log in to my account. I have been using the correct email address and password, but it is requiring me to proceed with an additional authentication. Howeve...
Account Access
Dropbox Passwords
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi vinivalverde, thanks for bringing this to our attention.

 

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!

 

Keep me posted!

vinivalverde's avatar
vinivalverde
New member | Level 2
8 months ago

Thanks! I am trying to, but as I cannot log in, none is able to help me.  Is there a phone number that I can call to discuss? Thanks!

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