Forum Discussion

Dropbox Staff

7 years ago

Reminder for Business users

Hi all,

Early in Jan 2017 we informed about our new Business plans.

When we offered new Business plans, existing customers were able to keep their previous plan for another year through 2018.

Following these previous updates, legacy Business users were automatically grandfathered to the new structure until early this year.

Time has come and we will automatically move these users to the Advanced plans which have a higher price unless switched to a different plan.

All Business users impacted will be communicated via email and in-product notifications to take all action necessary to move into their desired plan.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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