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Forum Discussion
Alex
Dropbox Staff
Dropbox StaffRestoring deleted files
No matter how tech savvy, no matter how clairvoyant you are, we’ve all deleted a file we didn’t mean to, or discovered we weren’t quite finished with something yet, right after we clear it out. But l...
If I had a 'basic' account when I deleted the files and I now upgrade to Professional, do I get the 180 days and can thus find files deleted more than 30 days ago or are those files gone for good?
- Walter
Hey Panp, thanks for posting on our Community!
I'm afraid that you won't be able to restore those files, if they were deleted more than a month ago.
When you upgrade to a plan with a longer version history, your new version history window starts on the day you upgrade and won't work retrospectively.
For example, if you upgrade from a Basic plan with a 30-day window to a Professional plan with a 180-day window, you'll be able to view all deleted files and edits within the next 180 days, but you won't be able to view deleted files or edits from 180 days ago.
I hope this clears things up and we're always a post away if you have any other questions!
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