We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Soul_Catcher97's avatar
Soul_Catcher97
New member | Level 2
2 years ago

Administrator suspended my account help.

Hello, I recently got an email saying that the administrator had suspended my school Dropbox account is there any way I can get access to my account? And get my pictures..
  • Emmet's avatar
    Emmet
    2 years ago

    Hi Soul_Catcher97,

     

    You need to talk to the administrator of your schools Dropbox account, as it sounds like your account was created under a Dropbox Business account. They will be able to unsuspend your account, or if it's been deleted, they may be able to help recover your files. You can find information about this process in this Help Center article. 

     

    Regards,

     

    Dropbox Community Team

Emmet's avatar
Emmet
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Soul_Catcher97,

 

You need to talk to the administrator of your schools Dropbox account, as it sounds like your account was created under a Dropbox Business account. They will be able to unsuspend your account, or if it's been deleted, they may be able to help recover your files. You can find information about this process in this Help Center article. 

 

Regards,

 

Dropbox Community Team

About Discover & Connect

Be inspired by other users and discover a new more enlightened way of working with Dropbox.

43 PostsLatest Activity: 3 days ago
157 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!