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julian70_As's avatar
julian70_As
Explorer | Level 3
3 years ago

comunicación con dropbo

Cuando me di de alta, pagué la ampliación a 3tb. Cuando he ido a subir los archivos me dice que no tengo espacio suficiente y no tengo la ampliación que pagué. He puesto tres correos al servicio de ...
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Fernando
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3 years ago
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¡Bienvenida a la Comunidad de Dropbox!
 
Desde la cuenta que escribes aquí no veo que hayas abierto ningún ticket. En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (abre este enlace en un navegador en el que no tengas iniciada sesión con una cuenta de Dropbox). Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).
 
¡Espero que esta información te sea de utilidad! 

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Si no encuentras la respuesta que necesitas, haz una nueva pregunta.","title":"Haz una pregunta","shortTitle":"Haz una pregunta","parent":{"__ref":"Category:category:104007A"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Spanish"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:104007A"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bi02Ni1hU2l3aXA\"}"},"topicsCount":4381,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2024-01-22T13:07:52.629-08:00"},"eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/"},"ForumTopicMessage:message:684251":{"__typename":"ForumTopicMessage","uid":684251,"subject":"comunicación con dropbo","id":"message:684251","entityType":"FORUM_TOPIC","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:684251","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:1704318"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:104001000"},"conversation":{"__ref":"Conversation:conversation:684251"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:684251"},"body@stripHtml({\"truncateLength\":200})":" Cuando me di de alta, pagué la ampliación a 3tb. Cuando he ido a subir los archivos me dice que no tengo espacio suficiente y no tengo la ampliación que pagué. He puesto tres correos al servicio de ...","body@stringLength":"304","rawBody":"

Cuando me di de alta, pagué la ampliación a 3tb. Cuando he ido a subir los archivos me dice que no tengo espacio suficiente y no tengo la ampliación que pagué.
He puesto tres correos al servicio de dropbox pero no he recibido respuesta de nadie.
Alguien sabe como contactar?
Gracias

","kudosSumWeight":0,"postTime":"2023-05-14T09:27:22.162-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:684251_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1120},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Cuando me di de alta, pagué la ampliación a 3tb. Cuando he ido a subir los archivos me dice que no tengo espacio suficiente y no tengo la ampliación que pagué.
He puesto tres correos al servicio de dropbox pero no he recibido respuesta de nadie.
Alguien sabe como contactar?
Gracias

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Hola, julian70_As:
\n
 
\n
¡Bienvenida a la Comunidad de Dropbox!
\n
 
\n
Desde la cuenta que escribes aquí no veo que hayas abierto ningún ticket. En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (abre este enlace en un navegador en el que no tengas iniciada sesión con una cuenta de Dropbox). Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).
\n
 
\n
¡Espero que esta información te sea de utilidad! 
","body@stringLength":"3345","rawBody":"
Hola, :
\n
 
\n
¡Bienvenida a la Comunidad de Dropbox!
\n
 
\n
Desde la cuenta que escribes aquí no veo que hayas abierto ningún ticket. En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (abre este enlace en un navegador en el que no tengas iniciada sesión con una cuenta de Dropbox). Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).
\n
 
\n
¡Espero que esta información te sea de utilidad! 
","kudosSumWeight":0,"repliesCount":2,"postTime":"2023-05-15T02:16:25.957-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:684348_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1080},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHw1MjoxfGludCw2ODUyNzQsNjg1Mjc0","node":{"__ref":"ForumReplyMessage:message:685274"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747907149056":{"__typename":"CachedAsset","id":"theme:customTheme1-1747907149056","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Muchas gracias Fernando por responder. Eres el prinero que lo hace de los tres intentos anteriores.
Gracias de nuevo

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Hola, julian70_As:
\n
 
\n
Gracias, ¿has podido solucionar la incidencia?
\n
 
\n
¡Que tengas un muy buen día!
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