renze1577's avatar
renze1577
Helpful | Level 6
4 years ago
Status:
Closed

Preserve File Metadata for All Dropbox Operations

Dropbox does not preserve file metadata during a variety of common operations like unsharing a folder. This includes destroying the date a file was created and the date a file was modified. Please preserve this file metadata for all Dropbox operations.

 

For example, if I "Unshare" a shared folder, Dropbox will change the file creation date of the original file on my local machine to the date it was unshared. In addition, Dropbox continuously changes the file modified date on files that have not actually been modified. Doing so destroys a users ability to search for files by these dates, sort files by these dates, and destroys the audit trail for files.

 

Dropbox's technical support team has stated (on multiple occasions in the support forums) that this is "expected behavior". However, the command is called "Unshare". There is nothing in the title of that command that indicates that executing the command will destroy file metadata in the process.

 

I suggest that you change the expected behavior of the Unshare operation to preserve the file-creation date of the original files during an Unshare operation. Doing so would follow the software-design practice known as "The Principle of Least Astonishment": 
https://en.wikipedia.org/wiki/Principle_of_least_astonishment

https://wiki.c2.com/?PrincipleOfLeastAstonishment

At a minimum, you should inform users (via a dialog box) that "Unsharing" a folder will change the file-creation date (thus destroying the original file metadata) and give the users the option to preserve file metadata while executing the operation. As a general software-design practice, destructive operations should be explicit and allow the user to opt-out of destroying information if they choose.

Please feel free to reach out to me if you have any questions or would like any additional clarifications.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Status changed:
    New
    to
    Gathering Support

    Hey renze1577!

     

    Just dropping by to let you know that the idea here is going to need a bit more support before we can share your suggestion with the team. 

     
    I've updated the status to encourage more users to back you up! 
  • renze1577's avatar
    renze1577
    Helpful | Level 6

    Hey Walter,

     

    If you do a search through your community forums for any issues involving "date created", "creation date", "date modified", "modification date", or "metadata", you will see that issues involving Dropbox either not preserving or destroying file metadata are actually a very commonly reported issue by many members of your community.

     

    However, DropBox's tech support continuously dismisses the issue, passes the blame to other 3rd-party apps, downplays the importance of file metadata, or claims that this is "expected behavior" and suggests the user suggest a new feature -- like I did.

     

    So, unfortunately, I think it is unlikely that this specific feature request will receive enough votes because everyone is experiencing different manifestations of the same underlying issue. So, I've renamed the feature request and updated the first paragraph to better reflect the scope of the issue is preserving file metadata across a variety of operations.

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Status changed:
    Gathering Support
    to
    Not for right now

    Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Status changed:
    Not for right now
    to
    Closed

    This idea has been closed as it has reached the end of the Share an Idea process.