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Not getting the verification email
Hi everyone, I’m desperate to access my account and to print photos from my account. However I’m trying to log in using my email but no verification is received. I’ve searched on Reddit if this is a known issue, saw a few but cannot be reassured that it’s a known issue. I’m looking through my emails and saw I have received an email from no-reply@em-s.dropbox.com and from memory I clicked the link to get access to my account because in the email it stated that I‘m running out of memory and so I wanted to pay just to keep my files. Can someone please help me and let me know if that email is legitimate? And what should I do?
I need to cancel payments on an old Dropbox account
I am still getting billed on a DropBox account linked to an old work email that no longer exists at a company that I no longer work for. I am unable to receive the verification code to log into that account and therefore cannot cancel my subscription through that page. There is no way to contact DropBox directly so I cannot delete this charge... Any advice? Or can someone from DropBox billing reach out?
Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.
Hi, We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations. We’re encountering an issue where Dropbox cannot log in. The error message states that a CAPTCHA has not been filled in. The issue is inconsistent—on some Macs, Dropbox logs in without problems, while on others, the CAPTCHA error appears. We’ve only tested in incognito mode on devices where users are already logged in to avoid interfering with active sessions. Troubleshooting Steps Tried: Tested on Safari, Chrome, and Firefox (all latest versions) Rebooted the devices Completely reinstalled macOS Disabled the firewall Connected to different networks to rule out router limitations Despite these efforts, the issue persists unpredictably across devices. Some work fine, while others do not. Could you provide any insight into what might be causing this behavior and possible solutions?
How to delete someone from your Dropbox team without deleting their personal Dropbox account?
Hello, I recently granted action to an external person to our business account. By accident, I wanted to kick her out of the general permission, to grant her access only to one folder. When I did that, her whole personal Dropbox account got deleted. Luckily, I could restore it, but now she is a permanent member of our company dropbox. I am wondering what to do when our joint project will end and she won't need to access our documents.
My Dropbox account has been hacked, and they are sharing links to a phishing site
Hello Dropbox Community, I need urgent help with my Dropbox account. Recently, my account was hacked, and the hacker subscribed to a Dropbox service. Now, I'm receiving emails related to this unauthorized subscription. Additionally, the hacker is using my Dropbox account to share links to a phishing website, which poses a significant security risk. I've tried to contact Dropbox support directly but couldn't find a way to expose my problem. Has anyone experienced a similar issue? What steps did you take to resolve it?
Team account has expired and I can't access my personal account
i am locked out my personal account which has a dropbox plus subscription attached to it due to a team account expiring which its i am a member of but not the admin. I can not upload new footage to my personal account, if i am removed will i lose all my content?
I can't access my account after cancelling the Business plan
Haven't been able to access my account after business team was cancelled and all individual accounts are not able to sign in even though they all were created and separated before the business team and I didn't resubscribed to the plan. My main account is not accessible anymore even though I was still using it often and was created before the others. I was supposed to get help from Dropbox support to get access to my account again but I never received or got an email.
I can't access an account that's linked to an old email address I can no longer access
I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems contacting Dropbox. Can anyone help?
