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Account Access
1894 Topics
Please allow pairing of more than two accounts.
Please allow pairing of more than two accounts. As a contractor, I am a member of a company's business account, a team member of another company, and have my personal account. It is frustrating to only be able to pair two of them, so that when I need to access the third, I have to completely sign out of the others and sign in fresh for the third.17KViews40likes84Comments
ATTN: Third-Party AI is toggled to ON automatically
Fellow DropBox Community Members, If you don't already know this, Third-Party AI is automatically set to "ON" without our permission. To FIX THIS: Go to your Account Icon > Settings > Third-Party AI and toggle OFF. Why DropBox thought it was a good idea not to be up front about this change is beyond me. But it's *very shady* and I'm not happy about it! I'm a longtime customer but I know I have other options and will leave if DropBox gets way too cozy with Third-Party AI folks. Sincerely, ECM7.5KViews16likes19Comments
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input the code generated. How is this possible? Is there no other way to use 2-step authenticator without having to resort to texts?Solved57KViews6likes78Comments
Dropbox Unlinked My Accounts Suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls it Dropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂Solved10KViews5likes27CommentsLock/hide a folder with a password or a security key
Hello, I think it would be a good idea to be able to lock/hide Dropbox folders without necessarily putting them in the vault. There are sensitive documents that we would like not to be accessible to everyone, without necessarily putting them in another place, and moreover, I may need to give access to my account to colleagues, so I think it would be nice to be able to lock/hide them with several security methods: - Security key (Face ID/Touch ID/Physical security key) - Specific password (or PIN) + You could choose to use the security method registered in the Dropbox account, or use another one. Thanks575Views4likes2Comments
Login error 500. ...anyone else?
Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home. I get the same issue if I click on home link, and help link. Status page says there are no problems. I also got a notification that my account has been downgraded and that I can no longer set files to be online only. anyone else having similar issues? ThanksSolved4.8KViews4likes11CommentsCan't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email. Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to check 6-digit code in email. (same computer) My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code. I only want to login Dropbox without check email 6-digit code, so what can I do? ThanksSolved55KViews4likes429Comments
