You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Account Settings
645 Topics
How do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset. At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help. I waited for hours but nothing is changing. I tried to uninstall and install app again but problem still persists.Solved179KViews13likes76Comments
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input the code generated. How is this possible? Is there no other way to use 2-step authenticator without having to resort to texts?Solved57KViews6likes78Comments
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP! *Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#Solved45KViews3likes14Comments
How to disable Dropbox almost full notification?
I would like to have the CHOICE to disable the "Dropbox Almost Full" notification. As a temporary solution, I have chose to not start Dropboxon system boot and close it, but I would like to know how can I disable this message with Dropbox open.Solved39KViews10likes32Comments
Invalid Email Or Password - Login issue
My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbox account online. I manage the account and have not changed the password, so why do we all get the "Invalid Email or password" message? - And yes - I have cleared history.Solved31KViews2likes16Comments
Dropbox Login Not Working in Google Chrome
Hi, Since yesterday I could not log in using Google Chrome, however I can access it using Internet Explorer from the same desktop. Its look like the "Sign In" buttom is disabled in Google Chrome but not in Internet Explorer. What can I do? JavierMatosSolved30KViews1like10Comments
