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232 TopicsDisaster: Dropbox removing external disk support for Mac users :(
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on-an-external-drive-and-onedrive-retains-it/20797/16 https://help.dropbox.com/installs/macos-support-for-expected-changes Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕 >Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please. > Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away. That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage. >This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives. Is there a workaround? >I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS. >This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version? >The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application. >So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism? >That's right, it will try to move the content on your internal drive until it has no space and gives you an error. >Is Smartsync still supported?I.e. will it move stuff to being online only if it won't fit? >It is, however it is now known as online-only.Solved101KViews25likes691Comments"Your dropbox is full" but it isn't
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains. I refuse to pay to upgrade. I cannot sync additional files.Solved117KViews10likes51CommentsUnwanted 'update' to Macos on File Provider causes multiple issues - excessive disk use being one
After 10+ years of happily using Dropbox both private as for business, I got the invite to update to use Macos on File Provider. The update ran smoothly in itself, but: 1) I lost around 120 GB of disk space (free was 225 GB/1TB, free is now 101GB/1TB). Mac tells me that folder size in the new location is 497,46 GB (in 81k items) but if I look online, I am only using 331,8 GB (of 2TB). This issue is unacceptable for me, I plan to use this laptop for a few more years but I am now already on the edge of storage resources (10%). 2) I cannot access Photos anymore. Just a few weeks ago I moved my photo library to my current laptop and obviously put it in Dropbox because I want a hassle-free sync-experience. Not anymore, alas. This is also unacceptable. And, no, I don't want to partially store my files online-only. I am over 50, meaning that my primary storage is at home and online is back-up (irrational, I know, but he, those are my photos and god knows what) My question is simple: can I please revert to the old situation?Solved4.5KViews5likes5CommentsDropbox keeps saying "Your hard drive is almost full" but it isn't
I keep getting message pop-ups from Dropbox saying "Your hard drive is almost full. Use Smart Sync to free up space." This is completely untrue. I have 60GB of free space on my computer, and I have only used 1.2TB of my 5TB online Dropbox storage, so neither my hard drive nor my cloud stotage is almost full. What is going on?Solved12KViews5likes10CommentsWhat's the best way to back up the Dropbox folder if I don't have enough space to sync all files?
Hello, I'm using Dropbox Business with Smart Sync. I would like to brckup my entire dropbox to an external hardware (alternative ideas welcome). According to Dropbox support I would have to: move my dropbox folder to the external hard drive change smart sync settings to all local move my dropbox folder back to the computer hard drive adjust all smart sync settings According to support there is no way to just download the entire dropbox to an external hard drive. Additionally "there's a small—but real—chance that the app will start deleting files". So that is obviously not an option. Question: How do I backup my dropbox?Solved73KViews4likes30CommentsDropbox is taking up all of the space on my harddrive
Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other users to toggle "Online Only files on Mac" which appears to have done nothing. I finally resorted to deleting the Dropbox app with the intent of re-downloading it, hoping that that would clear out whatever data it is supposedly storing, but when I deleted the dropbox app, the folder in the finder window still stayed there, and is STILL showing 700gb of storage being taken up. I can't seem to get rid of it. Can anyone give me any advice?4.5KViews3likes20CommentsDropbox uses a ton of hard drive space despite most files being online only
So, I've put ALL my files on online-only because my Mac was running out of space. In my Mac settings, Dropbox takes up 108 GB currently. Once I actually look at what folders are taking up space it's less than 2 GB (you can see in the screenshot what I mean). What is taking up all this space?Solved13KViews3likes51CommentsComplaint regarding Dropbox's sabotage of the Mac app for free users
Dear Dropbox Support, I am writing to express my deep frustration and disappointment with the recent changes made to the Dropbox Mac app for free users. As a long-time user and advocate of Dropbox, I am appalled by the current state of the application and the treatment of loyal users like myself. Firstly, the Dropbox Mac app has become virtually unusable, as it frequently locks up and restarting the application does not resolve the issue. This renders the app completely ineffective, hindering my ability to access and synchronize my files seamlessly. Such a significant deterioration in performance is unacceptable and reflects poorly on Dropbox's commitment to user experience. Furthermore, I was shocked to discover that Dropbox now restricts free users to syncing only one file at a time. This severely hampers my productivity and workflow, as I rely on Dropbox to synchronize multiple files simultaneously. This sudden limitation has had a detrimental impact on my ability to work efficiently and has caused unnecessary delays in my projects. To exacerbate matters, despite deleting several gigabytes worth of files from my Dropbox storage, the app still claims that I am out of space. I find it ludicrous that Dropbox continues to hang up on the first file and erroneously displays the "out of space" message, even after taking substantial measures to free up storage. This technical glitch is not only frustrating but also reflects a lack of attention to detail and quality assurance on Dropbox's part. Moreover, I cannot help but feel that these recent changes and issues are part of a deliberate effort by Dropbox to coerce long-time users like myself into upgrading to a paid plan. As someone who has been using the Dropbox app since its inception, I have actively recommended it to friends and colleagues, thereby contributing to its growth. However, the current situation leaves me with a bitter taste, as it seems Dropbox is prioritizing monetary gain over the satisfaction and loyalty of its original users. I kindly request that you address these concerns promptly and take the necessary steps to rectify the issues outlined above. As a valued user, I believe it is crucial for Dropbox to uphold its reputation for reliability, user-friendly functionality, and fair treatment of all users, regardless of their payment status. I hope to receive a satisfactory resolution to these problems soon. I look forward to hearing back from you regarding the actions Dropbox intends to take to resolve these issues and restore the trust and confidence I once had in the service.1.2KViews3likes1CommentAnnoying pop-up notifications (running out of storage) - How to stop them?
Do any of you know how to stop the VERY annoying pop-up notifications that Dropbox app on Mac keeps on showing every few minutes when you are running low on storage? This is very annoying and I could not find any info on how to disable this specific notification, as there is no option for that under Preferences/Notifications. Thank you.Solved9.9KViews3likes11Comments