You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Dropbox Basic
280 Topics
Updating a file changes the link...
I noticed today that editing a file and resaving it without changing the name now changes the Dropbox link, and it definitely didn't used to do that before. That was one of the great things with Dropbox, you could update a document without having to worry about whoever had the shared link needing to get a new one.Solved3.4KViews3likes6CommentsUnable to Sync Files after enabling, Dropbox Backup
I used Dropbox to sync my files across multiple devices. A couple of days ago, I got a prompt to backup my files through dropbox backup and I clicked "yes." It converted all of my synced files to be files that were backed up instead. When I realized my error, I tried to reverse it, but now the only option when I right click files on my computer is "Back up to Dropbox..." I no longer have the option to "Sync to Dropbox." When I try to drag files into dropbox, it either creates a shortcut or moves the files from my computer to dropbox. How do I get my files to sync again? I tried multiple things including deleting my original dropbox account and creating a new one. Even with a new account, there is no option to sync my files.Solved1.9KViews2likes9Comments
Is there an automatic date change to current date when uploading?
Why this automatic change of date to current date when upload files to Dropbox -- no other cloud type storage system does this date change? I use both Safari & Windows (depending which laptop I use at time) to do these file uploads. Its a pain in butt that it changes date so I have to upload then go in and modify to date I want. -- I've read about some synching option but not relevant. I see others have raised this issue but no real ownership by DropBox to fix it seems? Has anyone found a way to turn off this auto date change function?Solved2KViews2likes10Comments
Too many file name restrictions in Dropbox to be a useful backup
I have just seen the long list of Dropbox file and folder recommendations, which is basically a do-not-use list of four main headings which include 20+ forbidden file and folder names. I had just signed up for a 2TB account, which I will not renew if this does not get fixed. I use other cloud backups and none has this problem. I wouldn't have the time to go back and rename all my files that may use a dash (-), asterisk or other symbols. Sometimes the folder itself will be rejected, but if you select the files in inside the folder and drag THEM into dropbox into an identically named folder, they'll go in no problem. This must be fixed. Who has time to make all these corrections?718Views2likes2Comments
Cloud icon with arrow on some folders/files (Mac issue)
I am working with dropbox for over 8 years but since last few weeks some sci-fi things are blocking my workflow with dropbox. I saw cloud icon w/arrow pointing down next to some (random) folders & files. those files are not available when I switch off wifi. I can't find any option in the settings to switch off that. I still have lots of free storage space. I need to have everything offline on every device. I think it came with the last update. It's reall a mess. How do I turn it off?Solved14KViews2likes29CommentsGreen tick with white backround
I've been a user and paid subscriber to Dropbox for about a decade. I use Drobox for sharing my files across multiple devices and occasionally for sharing files with other people who don't always have Dropbox accounts. I don't work as part of an organisation so I don't use any of the team or business related features. I often recommend people use Dropbox over other cloud storage as I've always been impressed with Dropbox. I've just started seeing the normal green background tick replaced with a white background tick on multiple files and folders. According to the help pages these white background ticks can only appear on folders yet I have them on multiple files. The help page says this green tick with a white background and green circle 'Contains files that are both available offline and online-only. A white circle with a green outline and a green checkmark can only appear on a folder. It means the folder contains a mix of files and folders that are ”available offline” and “online-only”.' Looking at the files it looks like some of these are files I've previously shared with other people but that doesn’t match the description here. My recolection is the shared folders had a different icon but that seems to have changed. What would be nice would be for a company to be consistent with their icons rather that occasionally going for a total redesign just because someone has said it's fashionable to have a new look. If you have to have a new look please, at least, keep the basic symbolism consistent with the past for the sake of your long term loyal customers. When you do release an update please also release an update of the help files as the statement that 'A white circle with a green outline and a green checkmark can only appear on a folder' is not true as I have it all over my files.9.3KViews2likes6Comments
File (Pic) Upload without providing Name and Email
Hi everyone. I would like to create a folder that people can upload pictures to for a party. I plan on using the "File Request" feature in Dropbox and provide the link via QR code, but would prefer if the people didNOT have to enter their name and email. Is this an option?1.1KViews2likes4Comments
I'm not able to share files that are saved in my backup folder
I'd like to know why the whole system of sharing has been removed with the introduction of Dropbox Backup. My workflow has completely been destroyed. Previously (Before Monterey and Dropbox Backup) I could share all folders directly from my Documents to clients. I have had this workflow in place for a year or so now. Now I'm hearing that this has been completely removed. I can't even access the folders in my browser because it keeps switching over to Dropbox Backup instead of the regular Dropbox site. From what I read if I want it to work as before I need to create a new folder inside my Dropbox folder instead of in the Folder that is connected to Backup. This would mean I have to duplicate every folder on my drive instead of just being able to share directly. This was working perfectly for over a year to just turn off this feature without notifying anyone is crazy. I literally can't work right not. There are folders on my drive that are shared and I can't access basic sharing features because dropbox won't even allow me to access them in the regular Dropbox browser client. I hope this can be resolved urgently otherwise I will have to look into a new provider for my cloud-based storage.3.2KViews2likes16CommentsDropbox Not Syncing and reached device limit
I wake up this morning and with coffee in hand, go outside with my Pixel 3XL phone, and snap a couple pics of where I'd like to place my new custom-made address sign on my garage. "Send us some pictures of where you would like the sign to go, we will calculate the exact size needed". and the headache begins..... I noticed within seconds, the pictures did not upload?? hmm?? Check your WiFi right??....connection: Excellent After 2 hours still not syncing, standing directly beside my home router....connection: Excellent yet, nothing? No new pictures since yesterday? I attempt on my android, to manually upload them (4 small pictures) NO success! Checked my dropbox account on my laptop "Dropbox is up to date," and "Sync History" nothing since YESTERDAY!?? hmm? Checked my dropbox account usage.....3.97GB of 5.25GB, so plenty of room for 4 little pictures. what is going on???? the tension headache starts pounding.... Check the android app making sure all permissions are granted and location settings are on.... AH HA! Under location settings, "Apps with this permission can access this device's location" NO DROPBOX??? NO Dropbox on the 'allowed' list, NO Dropbox on the 'allowed only while in use' list, and NO Dropbox on the 'denied' list! WHERE IS DROPBOX????? Have another coffee and think about this some more.... Everything was working fine the day before, what could have possibly changed overnight??? I made sure ALL permissions were granted to Dropbox on the android app. Doubtful that these could have been changed while I was sleeping! Checked them anyway! Yet I was still not able to allow location permissions. I checked the play store for updates and installed. Restart device with new update, STILL NOT SYNCING!!?? Arrhghghhh!!! Splitting Headache!! I then decide to uninstall the Dropbox phone app and then re-install.... I open up the newly installed Dropbox, sign in with my account email, BUT NOW..... "you've reached your plan's device limit" (I am using the basic free version) "Switch to Plus or unlink some devices". My HEAD is going to EXPLODE!!! I HAVE ONLY 2 DEVICES!!! GOOGLE PIXEL PHONE, AND LAPTOP!! THAT'S ALL!! NOTHING MORE!!!! NOW I CAN'T EVEN SET UP THE PHONE APP AGAIN WITHOUT REMOVING THE ONLY (1) DEVICE ON THE LIST (google pixel phone) I have spent the whole day trying to get %#*!! dropbox to work!! Thoroughly and completely disgusted with Dropbox!!!!Solved2.5KViews2likes5Comments
