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Dropbox Basic
16 TopicsReceiving hundreds of emails
Have received 100's of emails from purported Dropbox users asking to be removed from a mailing list. Each has 22 CCs. Everytime someone replies, more spam is generated. Major issue. Reported to Dropbox support, awaiting response. Problem is ongoing - got another bunch while trying to report the problem. Dropbox impenetrable "support" system is part of the problem. I'd pay to speak with a human but can't find a way. Any ideas? Please help.Solved1.9KViews3likes8CommentsWhat you need to know about storing and backing up your photos with Dropbox
We see a lot of questions about storing, sharing and backing up your photos on Dropbox so here are some tips to make that as easy as possible! Back up photos automatically to your Dropbox account You know we love an automatic process, so whether it’s your camera roll photos, your screenshots or your document scans, your cloud photos are some of the most important files you have. In fact our own Emmet told us about a time when he almost lost his photos due to a tech malfunction - “One of my old hard drives of photos got corrupted several years ago. This was almost a year of photos. Thankfully, lot of these had been saved to my Dropbox account automatically, and this was important as a couple who I was friends with wanted a high definition photo of them from the first night they went out together, and I was only able to share it on their wedding day because it was saved on Dropbox.“ Keeping full-resolution copies backed up with online photo storage means you can access them anytime, and you know there is a safe and secure copy in the cloud. Here are just a few ways Dropbox can keep your photos safe: Camera uploads: Once you turn this on, photos from your phone or tablet will be automatically backed up to Dropbox. Or in our desktop app, photos will be copied from cameras, memory cards, or mobile devices whenever you connect one to your computer. Screenshot backups: You can set up our desktop app to automatically move screenshot images to your Dropbox, or have mobile device screenshots backed up using camera uploads. Document scanning: The native/built-in scan functionality in the Dropbox mobile app lets you use your phone’s camera to scan and make digital backups of receipts, whiteboards, and paper documents. Share your photos with links, shared folders and control access Storing your photos is great, but chances are you will want to share some - whether it’s with family members, teammates or the expense team at work. There are a few ways you can do that, and you can manage the access with a few clicks as well. Shared links: You can easily create a link to share any file or folder in your Dropbox. Copy and paste your link into an email, text message, or chat, to share with anyone—even if they don’t have a Dropbox account. Access control: Keep your photos in the right hands by adding password protection, expiration dates, and sign-in requirements to your shared links. Shared folders: Want to collect your photos and someone else’s in the same place? Share files back and forth by inviting other people to sync a folder between your account and theirs. Organize your photos: Saving and sharing your photos can be great but it’s no use if you can’t find the one your looking for, so organizing and viewing your photos is essential too! Here are some tips on how to do that, and if that’s not enough you can see how our own Eliene organizes her photos. Photo browsing: View and browse all of your photos and videos from the Photos tab in our mobile app or on the web. Image previews: View over 35 image file types from dropbox.com or our mobile app. You can preview common files like JPEG, PNG, TIFF, and GIF; app-specific types like Photoshop and Illustrator; raw formats like CR2, DCR, and DNG; and even iOS HEIC photos. Best of all, there’s no need for special photo software. Image tagging: Find your photos fast by adding searchable hashtags to individual photos or an entire folder. How do you manage your photos with Dropbox? Share your tips in the comments below, or if you have any questions you, we can answer those too!4.5KViews1like2CommentsArch Linux Dropbox Gnome app indicator drop down menu
I use Arch Linux as well as many other Linux flavors. Often on Arch with Gnome desktop I had trouble getting the Dropbox drop down menu to look and perform properly. I searched the Internet but really found nothing addressing my problem. I actually gave up on it for a few months. While trying to correct another problem with the app indicator panel I installedlibappindicator-gtk3. It solved the other problem I was working on but I got an added bonus in that the Dropbox drop down menu suddenly started working perfectly as it does on Linux Mint Cinnamon, Debian Gnome and MX Linux Xfce. So just a tip if the Dropbox drop down menu is not performing properly on Arch Linux Gnome, try installinglibappindicator-gtk3 from the Arch repositories. It is in the Arch official extra repository. I think it's possible that this solution could also help on any Arch based distro such as Manjaro,EndeavourOS, etc. if the Dropbox drop down menu doesn't look or perform correctly. I also had the same problem on Fedora Gnome but I don't currently have a free test partition to try this with Fedora.2.2KViews0likes2CommentsManaging your Dropbox subscription
Update:Since we published this content piece on how to manage your Dropbox subscription, we are delighted to let you know that a limited version of Dropbox Replay is included for free with all Dropbox plans, so you get access to a media review and approve tool and Dropbox’s organization and collaboration tool, all in one place. Add any video, image or audio file right from Dropbox (or your desktop) into Replay in just a couple clicks. And as always, Dropbox Passwords, Paper, and Capture are all included with Dropbox Plans, so check out more about them to make sure you know what you’re getting! And now, onto managing your subscription! The time may come when you want to change your Dropbox subscription and whether you need more or less from Dropbox, we want to make sure that you have all the information you need to do just that. Need more space? Why not move to a plan with more storage? If you’re changing plans because you need more space, you can check out the plan types here, but to give you a quick summary of space: Basic plan: 2 GB of space Plus plan: 2 TB of space Family plan: Shared 2 TB of space (up to 6 users) Professional plan: 3 TB of space If you’re maxing out the space in your account, you could try some space saving tips here, or it could be time to upgrade your dropbox account. Learn more about the plan that suits you best and make your choice. What happens when I cancel my Dropbox subscription or trial? So, you’ve decided to leave… we’ll try not to take it personally😢 All joking aside, here are some of know when you decide to cancel your Dropbox subscription. Well, the first thing is that this doesn’t actually have to be goodbye, your account will downgrade to a Dropbox Basic account at the end of your billing cycle or trial. So that means; You’ll still have access to all of your files and folders Dropbox keeps deleted versions of your files for 30 days, in case you change your mind If you’re over your downgraded storage quota, Dropbox will stop syncing your files Changing your Dropbox plan to Basic is not the same as deleting your Dropbox account. Canceling or downgrading a Dropbox subscription Depending on how you subscribed to Dropbox, there are different ways to change or cancel your subscription. If you subscribed on mobile - you will need to unsubscribe on mobile too, through iTunes or Google Play, depending on your device type. Learn how to cancel a Dropbox subscription purchased on your computer. How to cancel a Dropbox subscription or trial on an iPhone or iPad On your iPhone or iPad, tap Settings and then your name. Tap Subscriptions (about midway through the screen) and find Dropbox in the list. Tap Cancel Subscription or Cancel Trial and confirm. Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. How to cancel a Dropbox subscription or trial on Android If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: Open the Dropbox mobile app and head to the Account tab in the bottom right corner. Tap Manage your subscription and then How to cancel. Tap Cancel plan at the bottom of the screen. This will take you to your subscription in Google Play. Tap Cancel subscription. You’ll receive an email to your Google account to confirm your cancellation, and your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. Cancel an individual Dropbox plan on desktop If you manage your Dropbox plan on desktop then here are some easy steps to follow to cancel your subscription on desktop. Follow the steps below, and you can update your plan to match your needs. Sign in to dropbox.com. Click your avatar (profile picture or initials) in the top-right corner. Click Settings. Click Plan. Click Cancel plan at the bottom of the page. Note: If you don’t see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you’ll need to cancel your plan from the app store on your device. Select a reason for canceling. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled. So, there you have it. Whether you want to change the features you have access to, or the amount of space you need, you can manage your Dropbox account to fit your needs. If you have any questions about managing your plan, drop them in the comments below and we can get you answers!12KViews1like2CommentsWeb Videos now supports auto-generated Video Transcriptions + Closed Captioning
Hey folks! My name is Derrick and I work on a team that improves the file preview and viewing experience at Dropbox. We are excited to announce two features on Dropbox.com to enhance your video viewing experience: video transcriptions and closed captioning. Here’s how to use: Simply upload your video to Dropbox and voila! Your videos will have auto-generated transcripts and closed captioning at your disposal with a click of a button. Even more so - watch videos shared from your colleagues - and copy transcribed segments to instantly quote them in a presentation. Tell me about your experience with our new features! We are all ears. Help Center Article URL:https://help.dropbox.com/view-edit/transcript-closed-captions12KViews9likes9CommentsWhat’s new this spring
I don’t know about you, but I’m absolutely delighted to finally see spring taking it’s hold. If you’re anything like us Irish, this time of year marks a turning point, as the dark winter months are replaced by longer, brighter and warmer days. Flowers start to blossom, bees are buzzing, the birds are singing, and it nearly seems like the whole country’s mood lifts. It’s just a blooming great time of year! We’ve also got a lot to be happy about with Dropbox, too. So, here’s what’s new this spring. Publishing content to social media We’re currently in the process of rolling out a feature that will allow you to publish content straight to social media from your Dropbox account. If you’ve been using Dropbox for your social media content, you’ll know that downloading - and re-uploading - videos and images can take up quite a bit of time so you’ll be delighted to hear that you will no longer need to do this as you can now publish posts on Facebook and Instagram directly from your Dropbox account. We’re also currently working on a function that will allow you to schedule posts directly from your Dropbox account and the ability to publish content to YouTube. You’ll need an Instagram for Business account and a linked Facebook account to be able to use these features. As this is currently being rolled out, this feature is not yet available to everyone. You’ll know if you can do it if you can see the “Publish” button. If you can’t see it, have a look at this thread to find out how to opt-in. Unlimited passwords Having somewhere to track and manage passwords these days is an integral part of life, otherwise you’re left trying to remember an ever growing and ever changing list of random words, not to mention the really hard bit of trying to remember which random word fits for which random account. With Dropbox Passwords, you don’t need to worry about any of that, it will keep all your passwords, logins and card details up to date and fully synced across three devices. It will even autofill your passwords so they are as safe and securer as possible, but that’s not even the best thing about Dropbox Passwords. So, what is the best thing about Dropbox Passwords? Well, that would be the fact that it is completely free and available to all Dropbox Basic account holders. So to boost your password security game and put your mind at ease, get started with Passwords now! Mobile search improvements If you’ve been using the Dropbox mobile app, you’ve probably noticed some improvements to our search functionality recently. If you haven’t, and you’re interested in learning more, here’s a very quick run down of what’s new. To start with, we’ve made the thumbnails that appear in your search results bigger, which makes it easier to identify the things that you’re looking for and means you don’t need to strain your eyes looking at those tiny tiles anymore. We’ve also added a number of new parameters and filters to help you find what you’re looking for quicker. Your search results will now include ‘Modified Dates’ and ‘File Sizes’. We’ve introduced ‘Snippets’ for keyword matches within files and there’s also the ability to filter your search based on ‘File Type’ or ‘Modified Date’ and you can now view search results in order of newest to oldest. You can find out more or leave some feedback on these changes on this thread. And finally We’d also like to give an honorary mention to one other thing that isn’t really Dropbox related but will have a huge impact on our lives over the coming weeks and months. That is, the sun. For those of you who don’t know it, it’s the huge golden ball burning in the sky. We haven’t seen much of it around these parts recently and we’re looking forward to seeing a lot more of it in the near future. We hope you’ll also get to enjoy it and soak up some lovely vitamin-D! Just don’t forget your sunscreen. If there’s something else that you’re happy about now that spring is in the air, or just in general, we’d love to hear from you. So please let us know what you’re grateful for by leaving us a comment below!6.3KViews2likes1CommentTell us what you think of the mobile search improvements
Hello! My name is Luke and I work on the Mobile app team at Dropbox. We're excited to share some updates that we've made to the Search experience on the Android and iOS apps. Here's what's new: Larger Result Thumbnails Modified Dates in search results File Sizes in search results Snippets for keyword matches within files Sorting results by newest or oldest Filtering results by File Type or 'Modified Date' We hope that these changes will help you retrieve your files more quickly and easily! We'd love to hear what you think -any feedback is welcome.4.2KViews7likes2Comments