You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Transfering ownership of a family plan?
Hi We have a family plan and the family manager is no longer able to continue in that role for serious health reasons. What we need to do is transfer ownership so that one of the other members within the family plan can take over the role of manager and become responsible for future payments when they are due. Is there a way to do this? Any assistance would be gratefully received.
Family plan vs Professional plan
I can’t find the differences between the family vs professional plan. I currently have the professional plan but want my wife to be able to upload her pictures to her own “Camera Backup_wife” folder and I believe that is not doable unless I’m mistaken? I read that a family plan would allow her to do this but I can’t find a comparison of the plans and so I’m wondering if I would loss features switching from Professional to Family? Will I still have large file transfers? And unlimited devices?
Can we change our Family manager or do we need to cancel and re-upgrade to Family?
Hi, our team is currently using the family plan and we want to keep using that plan, but the family manager is leaving the company. I plan to change the manager to someone else and update the payment card. Is it right for continuing to use the data we've had so far? or would I need to cancel the current plan and subscribe to a new one for creating new account? If I have to cancel, will I be able to back up and continue using our data? (I mean, can I use all previous date with the new account?) and if so, which plan would be best for our team? We're currently using a 2TB family plan, and our team consists of 5 members.
Get support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: You’ve seen us talk about the many benefits of Dropbox Basic before but when something isn’t working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan,you can also access priority email support. With email support, you can expect an email response from support within 1 business day (Monday–Friday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am – 5:00 pm. How to receive support in your preferred language Help isn’t help if you can’t understand it - so make sure you can access support in your preferred language, so here’s what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isn’t listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. And if that doesn’t make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
Serious Issues with Billing - can't update credit card
Our admin dropbox account will not allow us to update my billing. I click update it gives me a pop up at the top telling me "failed to cancel changes". Nothing happens I then click on Family as I have a family plan and it gives me the "Something went wrong. Please try again later" I have scoured the help desk for a number to call. None. I have tried leaving a ticket but I am told by dropbox's help desk that my subscription level doesn't allow me to put in a request for help form. Even though I pay $300 a year then $35/month. I would hope that $700+ a year for file storage would get you the ability to ask for help. My credit card has changed and I literally can't even update my billing, and dropbox has no way for me to ask for help. I'm beyond frustrated.Can Family members access the files stored on other users' accounts? Do we need extra disk space?
Hi DropBox community, I am thinking of upgrading my plan to a family plan. I have a query regarding data synchronization among the family members. Could you please tell us how our data will be synced? Is there a possibility that any member (lead) can see all the data uploaded by other members? How the data is synchronized on our personal desktops, like will we be needing any additional storage space on laptops/ desktops? Thanks, Best, Tarun
I'm leaving my Dropbox family plan, but I'm still a member?
Hi Dropbox Team, My account with the same id on dropbox been member of the family plan however strangely, its automatically leave the plan by sending the email while on the account setting page its still member of the the family plan, please find the attached snapshots. need this to be rectified asap.
