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Can't create MS Word docs in Dropbox anymore
I'm a long-term user of Dropbox and I love it's use ability and function. To my dismay, in the past year or so I seem to have lost the ability to create Microsoft Word documents in Dropbox. This is a feature I used regularly, and now it seems to be a long and clumsy process. Let me explain how it used to work and now doesn't. I would go into Dropbox on my Android phone, Select the folder I wanted to create the Microsoft Word document in and then Select the "Plus Symbol" found in the blue circle :blue_circle: found floating on lower right hand corner (that option is still there) after selecting the Plus Sign we are presented with an option to "Create or upload file" After selecting that option, I would be presented with a drop-down list of files I could create. These would include the 3 native Dropbox options of "Paper" "Text File" & 'Upload Files" as well as a list of Microsoft file types, which included MS Word & Excel and maybe PowerPoint. I would then select MS Word, and a MS Word document would be created and MS Word App would be seamlessly be activated and away I would go, creating content and saving it safely in Dropbox. Happy days! Now unfortunately when I select "Create or upload file" only the 3 native Dropbox options appear, no longer can I select a Microsoft Document type. I'm not sure why this change has occurred, and there is a work around I've found, but it's clumsy and time consuming and certainly doesn't have the elegance of what I was used to with seamless integration and function. My question is, how can I get the elegant integrated "create" MS Word option/ solution in Dropbox back, I don't want a clumsy work around.
Default PDF viewer on iPad
Is there a way to change the default PDF viewer in the Dropbox App for the iPad? When I click on "Open in" in a PDF, it only shows the option of Adobe, but I use PDF Expert. (In contrast, on my Mac, when I double click on a PDF in my Dropbox folder, it automatically opens in PDF Expert). If I can't change the default PDF viewer to PDF Expert on the iPad, what is the easiest way to open a PDF from Dropbox in PDF Expert? (Of course I already know that I can start IN PDF Expert and open Dropbox files there from Dropbox, which I have linked to it; but this is for when I happen to have begun from the Dropbox iPad app instead.)
Dropbox seems to be corrupting files…..
I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful. Most of our 2TB files are stored as “Online” only using Selective Sync. We then change the file status to “Available offline” so Dropbox copies(sync’s) the files back to the local disk from Dropbox.com. After some time (several hours) the Dropbox app confirms that all files are sync’d and the Dropbox task bar icon also indicates a complete/no activity status. The PC is rebooted and Dropbox is then uninstalled When trying to view via the PC the now sync’d Zip, Jpeg, Docx some of the files are corrupted/won’t open. As a test using Dropbox.com we manually download a problem file using MS Edge and the files will open correctly. It would seem that the Windows Dropbox client indicates it has finished its jobs even through it hasn’t fully completed syncing … We've also noticed that the corrupted file vs good file byte size are the same. We could duplicate this fault. Any thoughts ?
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved, documents, then (I suppose) cleared the hard drive, and then he reloaded Windows Home 10. When I got my computer back, I noticed I was missing programs - Reaper and Bluebeam. I was annoyed but not too concerned because I had purchase receipts and licenses stored in Dropbox. Then I noticed that Drop Box desktop short-cut was missing. I tried to log-in to DropBox but couldn't remember my password, so the DropBox Chat agent or bot sent me a password reset link. I used that to open DropBox, but all my files are missing. I paid a full year subscription in advance expecting secure cloud storage, but all my stored documents are gone ... very important documents for which there are no or very limited hard copies. Does anyone know how I can recover my old account? Because it looks like my password reset started a new account.
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and aDropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm entitled to. Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan. I've been paying for Adobe for 30 years and Dropbox for 15 years. Many thanks! https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AU
I upgraded to Professional via my Apple account, but my Dropbox account is still Plus.
Because I subscribe to dropbox via my apple account, I have to upgrade to professional there. I did that and paid a month ago, but my account in dropbox still shows I am only on plus plan. I have no way I can see to contact dropbox about this. I paid for a month and have no additional features -- one of which includes being able to contact them directly for support issues 😕Can I purchase 1 more TB for my Plus account to reach 4TB?
Good morning, I currently have a Dropbox Plus account. I've already included a 1TB add-on with this. Now it's starting to fill up as well, and I'd like to add an extra TB to a total of 4TB. I don't see the need to switch to a Professional account, where I have to pay directly for 3 users, while I don't use this. is there a way to extend my Plus account? Thanks in advance.Dropbox Business Advanced customers aren't treated equally when it comes to features.
So, customers who has an existing Dropbox Buisness Advanced plan to the same costs as a plus plan lacks the following: 1. Edit text in pdf files 2. Can transfer only 100GB files instead of 250GB 3. Lack Sign license included. Why isn't it possible to move to the Plus plan if that is what is going forward? What is going on? Dropbox don't want existing customers?
