You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I upgraded to Professional via my Apple account, but my Dropbox account is still Plus.
Because I subscribe to dropbox via my apple account, I have to upgrade to professional there. I did that and paid a month ago, but my account in dropbox still shows I am only on plus plan. I have no way I can see to contact dropbox about this. I paid for a month and have no additional features -- one of which includes being able to contact them directly for support issues 😕
Family plan vs Professional plan
I can’t find the differences between the family vs professional plan. I currently have the professional plan but want my wife to be able to upload her pictures to her own “Camera Backup_wife” folder and I believe that is not doable unless I’m mistaken? I read that a family plan would allow her to do this but I can’t find a comparison of the plans and so I’m wondering if I would loss features switching from Professional to Family? Will I still have large file transfers? And unlimited devices?Get support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: You’ve seen us talk about the many benefits of Dropbox Basic before but when something isn’t working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan,you can also access priority email support. With email support, you can expect an email response from support within 1 business day (Monday–Friday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am – 5:00 pm. How to receive support in your preferred language Help isn’t help if you can’t understand it - so make sure you can access support in your preferred language, so here’s what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isn’t listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. And if that doesn’t make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
Should I have a personal or Business account?
I own my business and use Dropbox Business. It's great and more secure than personal, which I have loads of data on. Is there any reason I should have both? I can't think of any. Seems like I should just migrate everything to DB Biz. Am I missing something?
Cannot redeem codes I purchased from Dell. Why?
I purchased 3 1-year subscriptions from Dell a few years back, but I am unable to redeem the codes on the code redemption page. I am unable to contact support directly as there is no way to do so as a free user. The error I get is "That license key has been invalidated. If you’re having trouble, please contact support." The redemption page I am trying to use is:https://www.dropbox.com/pro/redeem_key
Trial cancelled on time but still charged
I had a Dropbox Professional Trial subscription I cancelled it on 2/15/24 and have an email confirming this. The Trial email stated: "Just a heads up—your trial ends February 16, 2024." I was still charged for 1 month subscription of this TRIAL. I cannot find any place to contact billing since we have only a basic subscription. This is totally dishonest marketing. Have others had this happen? BEWARE AND BE WARNED!!!Subscribe Professional Plan (annual) on iOS
Hello, how can I subscribe to the Professional Plan on the Dropbox app for iPhone? I can't find any option. There are only these three choices: Plus, Essentials, and Family. Additionally, it seems that I can only select monthly billing, not annual. Do I need to first use the free 1-month trial subscription and wait until I can pay annually? I would like to do it through the iOS app as I use iTunes credit for payment. Thank you for your help!
