Learn how to make the most out of the Dropbox Community here 💙.
Receiving Too Many Mounts error even though I do not have more than 1500 folders.
My app uses the Dropbox API to create folders, upload files and share the folders and recently I started getting an error message about exceeding the tree size. After getting this I re-organized a bunch of folders so I no longer have more than 1500 folders within 1 parent folder. I am able to create and share more folders if done through the web interface, but it doesn't seem to work through the API even after moving folders around. I get the following response when calling the /sharing/share_folder endpoint. Is there something weird going on where Dropbox 'remembers' where a folder was when it was originally shared, and even though I've moved it, it still counts as a shared folder within it's prior parent folder? {"error_summary": "too_many_mounts/tree_size_exceeded/.", "error": {".tag": "too_many_mounts", "too_many_mounts": {".tag": "tree_size_exceeded", "limit": 1500, "current_count": 1500, "new_count": 1501}}, "user_message": {"locale": "en", "text": "Your Dropbox account has reached the limit for shared folders."}} <br />
Error that I've run out of space when trying to open a folder shared with me
I have just tried to open a folder that has been shared with, and it automatically brings up the upgrade window, stating that I have run out of space. But according to the details in my account, I am only using 2.6M out of an available 2GB. The file is definitely no where near 2GB, but it won't let me get any further or view anything, beyond the upgrade account page.Request Id: eb653fb08d0e425eb445cc599c6e9e7d
Dear Dropbox Support, We are encountering an issue when attempting to interact with Dropbox using SqlBak, our database backup software that uploads files to Dropbox as a destination. We would appreciate your assistance in diagnosing and resolving the problem. Recently, we encountered the following error: 2025-03-10 11:25:50.7245|DEBUG|4|SqlBak.Destination.Dropbox.Impl.DropboxFileHandler|ExecFunc. Begin. 2025-03-10 11:26:06.1106|WARN|4|SqlBak.Destination.Dropbox.Impl.DropboxFileHandler|ExecuteWithRetry. AttenmpNo: "1"; RetryAfter: "".|Dropbox.Api.ApiException`1[Dropbox.Api.Files.SearchError] at Dropbox.Api.DropboxRequestHandler.<Dropbox-Api-Stone-ITransport-SendRpcRequestAsync>d__12`3.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at SqlBak.Destination.Dropbox.Impl.DropboxFileHandler.ExecuteWithRetry[T](CancellationToken cancellationToken, Func`2 getTask, Int32 ё1retryCount, Func`2 canRetry); Request Id: eb653fb08d0e425eb445cc599c6e9e7d Could you please help us understand what might be causing this error and suggest any possible resolutions? If you need any additional details, we will provide as much information as possible. Looking forward to your response. Best regards, Oleg
I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.
Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS using “Sign in with Apple” or link my Apple ID to an account with the same email address. Every attempt results in an error message with ERROR 500, even when I try different email addresses or use Apple’s “Hide My Email” feature. It seems my Apple ID is now completely unable to use Dropbox, which is causing significant disruptions to my workflow. I would appreciate any guidance on resolving this issue. Thank you for your support! Best regards, HuaDeity
Access Blocked: Dropbox's request does not comply with Google policies.
Hi I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. I go through the log in process for Dropbox in Excel and I'm getting a message saying "Access blocked: Dropbox's request does not comply with Google's policies". I've tried add Dropbox directly in the app and I get the same message. Please help!
Couldn't start Dropbox error on macOS Monterey
Hi Guys, I really need help, I already try to delete and re-install the dropbox but the Couldn't start Dropbox pop-up is still showing and the dropbox is not working I'm using iMac intel 2017 MacOS Monterey bn.BUILD_KEY: Dropbox bn.VERSION: 219.4.4463 bn.constants.WINDOWS_SHELL_EXT_VERSION: 77 bn.is_frozen: True machine_id: 53ad4754-a1c0-50c4-8f76-13b334a4149c pid: 640 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='briann', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian N', pw_dir='/Users/briann', pw_shell='/bin/zsh') effective_user_info: pwd.struct_passwd(pw_name='briann', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian N', pw_dir='/Users/briann', pw_shell='/bin/zsh') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/briann' appdata: '/Users/briann/.dropbox/instance1' real_path='/Users/briann/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Users/briann/Library/CloudStorage/Dropbox' real_path='/Users/briann/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/z6/sq9yn5gj4mbb9kfrc0b2qh_80000gn/T' real_path='/private/var/folders/z6/sq9yn5gj4mbb9kfrc0b2qh_80000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 5994, in _setup_root_for_account File "desktop/dropbox/client/main.py", line 6208, in _get_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 537, in get_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 874, in result File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner File "desktop/dropbox/db_thread.py", line 96, in run File "<string>", line 1, in _x__db_thread__sleep_thread File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1 File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda> File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/de434f91-1253-42f5-96f9-68ac48cb3b29." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/de434f91-1253-42f5-96f9-68ac48cb3b29.} what should I do? Please Help, Thank you so much
Can't share links as I keep getting an error about a violation of Dropbox TOS and AUP
I keep getting the error "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy" But I have no idea what content in my shared folders violates any policy.Getting a warning triangle when sending out documents for signature on Dropbox Sign
Hi, When we attempt to issue out documents for signature, we receive a triangle error message and documents are not being sent. Please see attached screenshot to see what message shows up. We have tried sending documents to multiple different email accounts but none are working. Please could you assist us on solving this issue?
When opening a Word doc on the web, its original font appears in bold.
My office shares and edits unlinked docs and I'm then responsible for accepting the edits and uploading the final doc to Dropbox. Recently, I've been unable to upload the doc with it keeping its formatting and fonts. It will be formatted correctly on my OS desktop but when I save it and upload it, the fonts in the preview are bold. When I then go to open it in word for the web, I get this error: If I choose to open it in reader view, it reverts back to the correct formatting. I have checked and the font is in my font book and have no clue what could be causing this. formatting on my desktop app Formatting after uploading and opening in preview Formatting after opening as read only in word for web Thanks in advance for any guidance.
