You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Install
704 Topics
Dropbox Apple Silicon (M1) install
Hi, I recently purchased a MacBook Pro 13" with the M1 processor and I cannot seem to get a native install of Dropbox for this chipset. From searching the community, it seems like M1 support should be available in the latest installer. However, trying that plus the latest beta build all ask me to install Rosetta during installation. What am I doing wrong? Thanks, WarrenSolved101KViews64likes184Comments
Request regarding MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)
I just received a notice that dropbox will cease support for OS 10.10 and 10.11. The notice, giving it the most leeway i can, indicated that i should consider upgrading my OS or use a web browser. This is not always possible. For many of us, we are at the end of the line re: OS upgrades. I have an old macbook pro that i use for a few light tasks - but the data must be available on others machines. I use dropbox for this. I also cannot use the web browser unless i wish to upload files with each change. Impractical. I will likely wind up switching to a different cloud service, which i would prefer not to do - yet maybe i must. I don't know why you are ending support. The clients exist already and are unlikely to require many changes, if any. Please reconsider. --justmeinNJSolved15KViews19likes84CommentsToo high disk activity
While I'm using my computer normally without touching anything Dropbox related, the Dropbox process (I have a system monitor installed that shows disk usage and which process is using it the most among other things) randomly and strangely frequently uses large amounts of my HDD's processing capacity to a point where it causes stuttering in video playback, video games, and other applications that have higher priority for my computer use. This was also verified by simply shutting down Dropbox, since the problem goes away with that. Since I'm the only user of this account as well, I'm the only one causing changes to it, so there's no new files being received or files being modified which are pushed to me to cause any of this either. Also, I don't have an anti-virus installed that performs real-time scanning on reads/writes to interfere with this. I presume this is Dropbox scanning the folders for changes, but I don't think it should cause this much disk activity or at least not such huge spikes for it. And I'm fairly sure the OS has file system notification API (change notifications, like Linux has inotify) that would remove the need to scan the file system for changes in such old fashioned and resource intense manner.25KViews16likes34Comments
I cannot install the desktop app on Linux Fedora 37
Gnome 43 has removed libnautilus-extension.so.1 making it impossible to install Dropbox on Fedora 37. Please update the rpm installer to make use of the changes in gnome 43. For reference: https://ask.fedoraproject.org/t/official-dropbox-package-doesnt-install-in-fedora-37/27296 Here is a link to an open pull request to make the necessary changes: https://github.com/dropbox/nautilus-dropbox/pull/105Solved16KViews15likes70CommentsConstant CPU Usage - Windows 10 x64
Hey Guys - Know there are many posts about CPU usage, but after going through a few; didn't see one that was my exact scenario. My primary system runs Windows 10 x64 and amongst many installed applications, has the latest public Dropbox client installed. After boot and login, the dropbox process uses 30% - 40% of CPU. I understand it's indexing so that's fine - but -once it's complete and sitting idle, it frequently uses CPU. At idle, it will go from not using anything one minute to using ~20% the next. Seems to do this randomly yet the status of the client never changes. I am not (and have not in days) accessing / modifying any of the synced files when this occurs. Below are the specs for my environment. Any suggestions? Are beta builds addressing this even though it seems to have been a long occurring issue? I also host my own ownCloud instance in the cloud and have a client on the same system with similar files and same physical location and it never does this. Environment Windows 10 x64 Fully Patched Intel i7-3770k / 32gb RAM Dropbox Client 3.12.5 Dropbox 1tb Plan (115gb used) Local Dropbox folder resides on 32tb drive pool which is comprised of 10 standarddisks and one SSD for cached data Only AV used is Windows Defender (issue still occurs with Real Time Protection disabled) Thanks!Solved20KViews7likes12CommentsDropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.
Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop. The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting password. After that it works normally as it should. I recorded a short video showing the problem with you: https://youtu.be/6a4cvtZsRWo How can this issue be solved? Is this the right place to report it? God bless you all!Solved9.2KViews6likes34Comments
I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder
Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox.I uninstalled and reinstalled with same issue. I can open it from a desktop icon, but why will it not open from the executable file in the program folder which means I cannot pin it to the taskbar. I'm running Windows 11 Pro 23H2 with latest build.Solved19KViews6likes47Comments
Dropbox for MacOS is now ready
I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.24KViews6likes258CommentsDropbox macOS Beta (fileproviderd based Dropbox) is an absolute nightmare!
I made the mistake of opting in to the Dropbox beta which is based on macOS fileproviderd integration, which the update notice insisted was perfectly safe. It is anything but. For the record, I am on an M1 Max laptop, running Monterey. This is a disaster. Things seemed to be fine. I had every folder set for offline access, which worked fine for a while. Then today, after a reboot, I lost offline access to the entire Dropbox folder. The files were just gone, and had to be downloaded from scratch. Despite having everything marked as "make files available offline", Dropbox decided there were no local files at all. Even my sidebar shortcuts to folders in my Dropbox disappeared. I lost days of work. For whatever reason, any files updated in the last few days were not synced. After the reboot, the new offline versions of those updated files that had not synced (Logic Pro X projects in this case) disappeared, and the only available files were the older online versions. New files were simply missing. Poof, gone! I verified this by checking my Dropbox on the web. Only the old versions of those files were there. None of the new files. I've had it. I've used Dropbox for years. But now I cannot trust it to do the most basic thing: DON'T DELETE MY DATA!!!! I have always been skeptical about the just-in-time offline file sync. I never trusted it. That's why I marked everything for offline use. But Dropbox, in their infinite wisdom, has removed a universal setting for this. I just had to trust that by marking every folder as offline, my data would remain local. My skepticism was well placed. I THINK I have a valid Time Machine backup on my Synology. Let's hope this new Cloud location is not excluded from that backup. Otherwise I'm completely screwed. Regardless, you have lost a customer. I'm not coming back.5.9KViews6likes41Comments
