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769 Topics"Couldn't complete sign in. Please try again." error on desktop app
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the error "Couldn't complete sign in. Please try again. " I have uninstalled Dropbox and reinstalled several times, and it gives me the same error. I'm able to use my phone app just fine, just not on the PC. I have paused Carbonite as well as Norton but that doesn't seem to help either. I don't have Bitdefender or anything else loaded. Can anyone help? I'm about to chuck the computer out the window and retire!Solved6.3KViews0likes33CommentsIssue with getting Dropbox re-installed on my computer
I opened a discussion on this topic before but my Dropbox host has disappeared, so I need to start it again. Somehow several weeks ago, my computer (Windows 10) did an update and presented me with a splash screen for Dropbox. When I clicked on the screen, it installed a second application of Dropbox but I was unable to see my files (it was blank, empty). In fact I couldn't find them on my computer until I did a file explorer and found that a new Dropbox folder had been created labeled Dropbox(old)) and that folder had all my saved data. I have moved that folder to a separate hard drive for safe keeping while I try to re-established the Dropbox app on my computer. I believe I need to un-install Dropbox completely and re-install. Right now, I have in my file explorer file tree a lone Dropbox folder which when I click on it says Location Can't Found. BTW, I still have an account with Dropbox which is accessible through the weband is up-to-date as of the first restart. Is ther anyone who can lead me through the editing of the file tree and maybe cleaning up the registry (Yes, I still see Dropbox under SOFTWARE, WOW6432Node) Thanks in advance.36Views0likes1CommentDropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.
Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop. The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting password. After that it works normally as it should. I recorded a short video showing the problem with you: https://youtu.be/6a4cvtZsRWo How can this issue be solved? Is this the right place to report it? God bless you all!Solved11KViews6likes50CommentsWhy does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been removed, but the space for it is still there, when clicking it, it pulls up the Dropbox pop up as normal. When we go to share files we are presented with the options that can be seen below. What we have to do is redownload the Dropbox installer and reinstall Dropbox. When the install is done, we dont need to do anything else, no resyncing files etc. It picks up where it left off.. Really weird. This is happening for people on different versions of MacBooks, different versions of Dropbox etc. Any advise?172Views0likes17CommentsHaving issues re-downloading the app on my Windows device. Error code: -1073741674.
Hi all, I am having trouble re-installing dropbox to my laptop running on Windows 11 Home. It started a few days ago after I quit the dropbox program, and cannot reopen it. I uninstalled it thinking reinstalling might solve the problem, but it doesn't. I have tried installing the full package, and also followed the "How to run an advanced re-install" step by step, and the same error message keep showing up. Here are some worthwhile anomalies I think may help those with better understand of the program When it was still installed originally after quitting, the task manager does have Dropbox and dropbox update in the tasks, but no interface of the dropbox program showed up. After trying to reinstall it, the error message will read "Installation failed with an unknown error (Error Code: -1073741674). See the link below for instructions to perform an advanced reinstall. The link brings me to a page that allows me to do a full download. This did not solve my issue. When I navigate to Apps, I will actually find the Dropbox program installed, only cannot be run and having the same issues as before. It has been a few days and support did escalate my case, but no one has contacted yet directly through email, so I'd figure I should open a discussion here. Any input will be helpful. Many thanks,22Views0likes1CommentWhen installing Dropbox on Linux, it doesn't create a Dropbox folder.
I am installing Dropbox on a new Linux computer (Ubuntu 20.04, gnome-flashback). I ran ~/.dropbox-dist/dropboxd but it stopped without completing. The last line it printed was dropbox: load fq extension '/home/gershwin/.dropbox-dist/dropbox-lnx.x86_64-218.4.4348/PyQt5.QtDBus.so It did not create a Dropbox folder. How can I complete the installation?29Views0likes1CommentmacOS background items and system files. Can I delete these?
On macOS Sequoia 15.3.1, Dropbox 217.4.4417 just made some install changes/updates, but it is not clear what. In System Settings/General/Login Items & Extensions, I have the Dropbox.app in Open at Login and Dropbox (with the blue logo) and Dropbox, Inc. (with no logo) in Allow in the Background. Can someone please advise the specific purpose of each of these different install items and if they can be removed if their purpose is not needed for my user requirements. Thank-you.198Views0likes8CommentsI'm getting an "Installation failed" error on my macOS 15.3.1 computer.
I'm trying to install Dropbox on a MacBookPro18,3 with MAC OS 15.3.1. If I run the Full Desktop I get this message. If I run the Offline installer once the password is enetered nothing else happens. The Install Dropbox screen just stays there. Dropbox had been installed, but the user has no recollection of it being uninstalled. The only remnant I could find is that Dropbox was listed in the Open at Login area, which I removed. Any suggestions would be appreciated.249Views1like19Comments