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Android app: ability to tap on bookmarks when viewing PDF files
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browne497
5 days ago Place Ideas
48Views
0likes
4Comments
Playing audio while using another app on mobile devices
Please allow audio from Dropbox to be played/listened to while using another app please, and thank you. Allow audio to be used in the background.
JayJayPayDay
6 days ago Place Ideas
4.4KViews
10likes
24Comments
.mp3 files are supported but something went wrong.
All my files were working fine, then all of the sudden they are inaccessible. They are visible in the folders, but once the individual file is selected I get the .mp3 files are supported but something went wrong. Earlier today all was working.
Steverou
7 days ago Place View, download, and export
85Views
1like
9Comments
Recent update of the desktop app not allowing me to see .clip thumbnails in file explorer
I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly. By default windows allows me to do this and it has been that way for years, as well as when looking at them in the file explorer for the program. Some big update went out for Dropbox recently, and how SPECIFICALLY in the dropbox folders I can no longer see my thumbnails. They are not online-only. I have triple checked. They are simply not showing. When I paste them onto my desktop, lo and behold they show again. This is entirely on the fault of the recent Dropbox update and I don't know how to fix it. It has disrupted my workflow and has be looking into new backup options when I've been using Dropbox for almost 15 years. Can someone please help?
Cream
7 days ago Place Delete, edit, and organize
192Views
1like
17Comments
I can't edit images on my Mac computer and they no longer preview in my Paper documents either.
Images in Dropbox on my Mac (OS Sonoma 14.7.5) have been giving me problems when I edit them in the Preview app. I get told I don’t have permission to edit. Following odd hints I opened FULL DISK ACCESS for Dropbox. MISTAKE! Images stopped showing in all my PAPER docs. Both on my Mac and my iPhone 16. They all say “Couldn’t Load Preview” where each image was. I undid the FULL DISK ACCESS, tried restarts, but can’t fix the problem! Dropbox and Paper seem otherwise OK.
johnweidner
10 days ago Place View, download, and export
17Views
0likes
3Comments
'Couldn't load - Something went wrong at our end' error when trying to preview my photos
Morning, I am unable to view/preview any uploaded photos using Dropbox on my desktop browser. No thumbnail previews are displayed and when I open the photo, I am displayed the "Couldn't load - Something went wrong at our end" message. I tried creating a new folder and added a new photo to it with the same result. I downloaded one of the previous photos and was able to view the image successfully on several applications on my laptop. Using an Apple Macbook Pro iOS Sequoia 15.4.1 and am using a Free Account with 290MB used of the 2GB space. What's up guys?
mharpsnz
10 days ago Place View, download, and export
116Views
1like
11Comments
Can't preview photos in Dropbox folder when files are online-only
One of my team members updated to a new computer and now she cannot see any previews for photos that are online only. It is important for our workflow to see the image previews online only becausee we work with thousands of images in our catalogs. I am on an older Mac but both of us are on the same OS (15.3) and I can see previews no problem. Contacted DB support and they did not fix the issue. Tried a "hard reinstall" as supposed by DB support but did not work. They are not offering any other help which is very disappointing considering how many licenses we pay for. Anyone else able to fix this issue? Thanks in advance for your help!
Solved
ptorgus
10 days ago Place View, download, and export
170Views
0likes
11Comments
Image previews in Explorer only showing the compressed preview for local files on Windows
Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. The main issue is image previews in the "preview pane" of the Windows file explorer. Before the update, if I had an image saved locally / set to "available offline", a full preview of the image would show up in the preview pane, just as it would if I was in a local folder on my computer, like my "Pictures" folder, or whatever. Also, images that were only in the cloud / set to "online only" would display a small compressed preview in the preview pane, which is fine. Since the February update, when I am in my Dropbox folder with images that have been downloaded locally, it will either only generate a small compressed preview in the preview pane, or no preview at all, and it takes a very long time for the preview to show up. However, the "online only" images are still behaving the same, showing only a small compressed preview in the preview pane, however the preview shows up faster than it does for a locally saved file... So strange. I do a lot of image editing and graphic design, so not being able to quickly scroll through my image folders and look at the previews puts a massive kink in my workflow. It has been driving me insane. It's like the Dropbox Windows app is having difficulty discerning which files are downloaded locally or just in the cloud. For some reason it is treating the downloaded files like they are still in the cloud, or even worse for some reason as sometimes a preview won't even load, compressed or otherwise. The green checkmark is there on the file, but the previews are compressed or don't show up at all. And this it not an intermittent problem, it is constant and has not gotten better since the update in February. I have been resorting to moving the images into a local folder on whichever device I am currently using so that I am able to scroll through them efficiently, and then re-upload them to the Dropbox folder when I am done working, and then download them to a local folder again on my next device. It is very annoying to do every time. There has to be a better way. I also checked the functionality of my OneDrive and iCloud folders in Windows, and they all show previews in the preview pane just fine, just like my local Windows folders. It is solely a Dropbox issue. I tried searching Reddit and could find nothing, so I started my own post on there, and there are a handful of other people that have come forward with the same problem. Someone from Dropbox commented on my Reddit post and suggested that I post on here, so here I am. Any help out there?? Thank you.
Solved
BeauDanger666
10 days ago Place View, download, and export
294Views
1like
11Comments
I want to be able to preview and view .msg files in the Dropbox mobile app
view .msg files within app
Lisamulligan
14 days ago Place Ideas
22Views
0likes
2Comments
Unsupported file error, I can't preview some images on my account
I have numerous photos I can’t view because they start with ._ (ex: ._inputFile_DanceFloor-27.jpg) that comes up as Sorry. photos can’t open this file because the format is currently unsupported or the file is corrupt. Only time I was able to view them was on initial transfer but nothing now. Hoping someone can explain how to view these for a close to 80 year old who doesn’t understand. Thanks for reading.
Lea31
14 days ago Place View, download, and export
239Views
0likes
1Comment

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audio while using another app on mobile devices","conversation":{"__ref":"Conversation:conversation:699563"},"id":"message:699563","revisionNum":2,"uid":699563,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:1728087"},"metrics":{"__typename":"MessageMetrics","views":4429},"postTime":"2023-07-18T08:50:17.318-07:00","lastPublishTime":"2023-07-19T22:19:42.740-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Please allow audio from Dropbox to be played/listened to while using another app please, and thank you. Allow audio to be used in the background. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"147","kudosSumWeight":10,"repliesCount":24,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:832466":{"__typename":"Conversation","id":"conversation:832466","topic":{"__typename":"ForumTopicMessage","uid":832466},"lastPostingActivityTime":"2025-05-05T08:03:30.379-07:00","solved":false},"User:user:1913139":{"__typename":"User","uid":1913139,"login":"Steverou","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1913139"},"ForumTopicMessage:message:832466":{"__typename":"ForumTopicMessage","subject":".mp3 files are supported but something went wrong.","conversation":{"__ref":"Conversation:conversation:832466"},"id":"message:832466","revisionNum":1,"uid":832466,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1913139"},"metrics":{"__typename":"MessageMetrics","views":85},"postTime":"2025-05-01T15:08:01.884-07:00","lastPublishTime":"2025-05-01T15:08:01.884-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" All my files were working fine, then all of the sudden they are inaccessible. They are visible in the folders, but once the individual file is selected I get the .mp3 files are supported but something went wrong. Earlier today all was working. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"257","kudosSumWeight":1,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:832241":{"__typename":"Conversation","id":"conversation:832241","topic":{"__typename":"ForumTopicMessage","uid":832241},"lastPostingActivityTime":"2025-05-05T01:07:49.899-07:00","solved":false},"User:user:1912984":{"__typename":"User","uid":1912984,"login":"Cream","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1912984"},"ForumTopicMessage:message:832241":{"__typename":"ForumTopicMessage","subject":"Recent update of the desktop app not allowing me to see .clip thumbnails in file explorer","conversation":{"__ref":"Conversation:conversation:832241"},"id":"message:832241","revisionNum":2,"uid":832241,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1912984"},"metrics":{"__typename":"MessageMetrics","views":192},"postTime":"2025-04-30T10:11:59.329-07:00","lastPublishTime":"2025-04-30T13:46:32.184-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly. \n By default windows allows me to do this and it has been that way for years, as well as when looking at them in the file explorer for the program. \n Some big update went out for Dropbox recently, and how SPECIFICALLY in the dropbox folders I can no longer see my thumbnails. \n They are not online-only. I have triple checked. They are simply not showing. When I paste them onto my desktop, lo and behold they show again. This is entirely on the fault of the recent Dropbox update and I don't know how to fix it. It has disrupted my workflow and has be looking into new backup options when I've been using Dropbox for almost 15 years. \n Can someone please help? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"820","kudosSumWeight":1,"repliesCount":17,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:832535":{"__typename":"Conversation","id":"conversation:832535","topic":{"__typename":"ForumTopicMessage","uid":832535},"lastPostingActivityTime":"2025-05-02T05:16:08.489-07:00","solved":false},"User:user:1416384":{"__typename":"User","uid":1416384,"login":"johnweidner","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1416384"},"ForumTopicMessage:message:832535":{"__typename":"ForumTopicMessage","subject":"I can't edit images on my Mac computer and they no longer preview in my Paper documents either.","conversation":{"__ref":"Conversation:conversation:832535"},"id":"message:832535","revisionNum":3,"uid":832535,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1416384"},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-05-01T18:14:12.633-07:00","lastPublishTime":"2025-05-01T22:39:50.258-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Images in Dropbox on my Mac (OS Sonoma 14.7.5) have been giving me problems when I edit them in the Preview app. I get told I don’t have permission to edit. \n Following odd hints I opened FULL DISK ACCESS for Dropbox. MISTAKE! Images stopped showing in all my PAPER docs. Both on my Mac and my iPhone 16. They all say “Couldn’t Load Preview” where each image was. \n I undid the FULL DISK ACCESS, tried restarts, but can’t fix the problem! \n Dropbox and Paper seem otherwise OK. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"491","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:832469":{"__typename":"Conversation","id":"conversation:832469","topic":{"__typename":"ForumTopicMessage","uid":832469},"lastPostingActivityTime":"2025-05-01T16:24:26.730-07:00","solved":false},"User:user:1913140":{"__typename":"User","uid":1913140,"login":"mharpsnz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1913140"},"ForumTopicMessage:message:832469":{"__typename":"ForumTopicMessage","subject":"'Couldn't load - Something went wrong at our end' error when trying to preview my photos","conversation":{"__ref":"Conversation:conversation:832469"},"id":"message:832469","revisionNum":2,"uid":832469,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1913140"},"metrics":{"__typename":"MessageMetrics","views":116},"postTime":"2025-05-01T15:18:32.585-07:00","lastPublishTime":"2025-05-01T15:37:34.330-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Morning, \n I am unable to view/preview any uploaded photos using Dropbox on my desktop browser. No thumbnail previews are displayed and when I open the photo, I am displayed the \"Couldn't load - Something went wrong at our end\" message. \n I tried creating a new folder and added a new photo to it with the same result. I downloaded one of the previous photos and was able to view the image successfully on several applications on my laptop. \n Using an Apple Macbook Pro iOS Sequoia 15.4.1 and am using a Free Account with 290MB used of the 2GB space. \n What's up guys? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"570","kudosSumWeight":1,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826416":{"__typename":"Conversation","id":"conversation:826416","topic":{"__typename":"ForumTopicMessage","uid":826416},"lastPostingActivityTime":"2025-05-01T14:35:01.983-07:00","solved":true},"User:user:1615026":{"__typename":"User","uid":1615026,"login":"ptorgus","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1615026"},"ForumTopicMessage:message:826416":{"__typename":"ForumTopicMessage","subject":"Can't preview photos in Dropbox folder when files are online-only","conversation":{"__ref":"Conversation:conversation:826416"},"id":"message:826416","revisionNum":3,"uid":826416,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1615026"},"metrics":{"__typename":"MessageMetrics","views":170},"postTime":"2025-03-13T11:45:17.104-07:00","lastPublishTime":"2025-03-13T12:37:51.234-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" One of my team members updated to a new computer and now she cannot see any previews for photos that are online only. It is important for our workflow to see the image previews online only becausee we work with thousands of images in our catalogs. \n I am on an older Mac but both of us are on the same OS (15.3) and I can see previews no problem. Contacted DB support and they did not fix the issue. Tried a \"hard reinstall\" as supposed by DB support but did not work. They are not offering any other help which is very disappointing considering how many licenses we pay for. \n Anyone else able to fix this issue? Thanks in advance for your help! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"652","kudosSumWeight":0,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829599":{"__typename":"Conversation","id":"conversation:829599","topic":{"__typename":"ForumTopicMessage","uid":829599},"lastPostingActivityTime":"2025-05-01T14:09:55.946-07:00","solved":true},"User:user:1910435":{"__typename":"User","uid":1910435,"login":"BeauDanger666","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1910435"},"ForumTopicMessage:message:829599":{"__typename":"ForumTopicMessage","subject":"Image previews in Explorer only showing the compressed preview for local files on Windows","conversation":{"__ref":"Conversation:conversation:829599"},"id":"message:829599","revisionNum":2,"uid":829599,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1910435"},"metrics":{"__typename":"MessageMetrics","views":294},"postTime":"2025-04-08T14:02:51.038-07:00","lastPublishTime":"2025-04-08T14:16:44.853-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. \n The main issue is image previews in the \"preview pane\" of the Windows file explorer. Before the update, if I had an image saved locally / set to \"available offline\", a full preview of the image would show up in the preview pane, just as it would if I was in a local folder on my computer, like my \"Pictures\" folder, or whatever. Also, images that were only in the cloud / set to \"online only\" would display a small compressed preview in the preview pane, which is fine. \n Since the February update, when I am in my Dropbox folder with images that have been downloaded locally, it will either only generate a small compressed preview in the preview pane, or no preview at all, and it takes a very long time for the preview to show up. However, the \"online only\" images are still behaving the same, showing only a small compressed preview in the preview pane, however the preview shows up faster than it does for a locally saved file... So strange. \n I do a lot of image editing and graphic design, so not being able to quickly scroll through my image folders and look at the previews puts a massive kink in my workflow. It has been driving me insane. \n It's like the Dropbox Windows app is having difficulty discerning which files are downloaded locally or just in the cloud. For some reason it is treating the downloaded files like they are still in the cloud, or even worse for some reason as sometimes a preview won't even load, compressed or otherwise. The green checkmark is there on the file, but the previews are compressed or don't show up at all. And this it not an intermittent problem, it is constant and has not gotten better since the update in February. I have been resorting to moving the images into a local folder on whichever device I am currently using so that I am able to scroll through them efficiently, and then re-upload them to the Dropbox folder when I am done working, and then download them to a local folder again on my next device. It is very annoying to do every time. There has to be a better way. \n I also checked the functionality of my OneDrive and iCloud folders in Windows, and they all show previews in the preview pane just fine, just like my local Windows folders. It is solely a Dropbox issue. \n I tried searching Reddit and could find nothing, so I started my own post on there, and there are a handful of other people that have come forward with the same problem. Someone from Dropbox commented on my Reddit post and suggested that I post on here, so here I am. \n Any help out there?? Thank you. 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