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can I see how my space is being used?","conversation":{"__ref":"Conversation:conversation:833797"},"id":"message:833797","revisionNum":2,"uid":833797,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1373737"},"metrics":{"__typename":"MessageMetrics","views":57},"postTime":"2025-05-13T07:17:15.464-07:00","lastPublishTime":"2025-05-13T07:17:15.464-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The question is quite clear: the user would like to get more information on how the space is being used. A tool like WinDirStat would help tremendously... Or some overview of all the big folders, and big files. Could you tell us how to get that? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"247","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:834025":{"__typename":"Conversation","id":"conversation:834025","topic":{"__typename":"ForumTopicMessage","uid":834025},"lastPostingActivityTime":"2025-05-14T19:58:25.819-07:00","solved":false},"User:user:387319":{"__typename":"User","uid":387319,"login":"Kohaku","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:387319"},"ForumTopicMessage:message:834025":{"__typename":"ForumTopicMessage","subject":"Dropbox is saying I have 87.02 GB used when I have no files","conversation":{"__ref":"Conversation:conversation:834025"},"id":"message:834025","revisionNum":1,"uid":834025,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:387319"},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-05-14T19:46:48.833-07:00","lastPublishTime":"2025-05-14T19:46:48.833-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dropbox is saying I have 87.02 GB used when I have no files in my account right now. I removed all the files I had and now my account is unusable.  I tried removing everything and deleting the dropbox cache folder and nothing is working.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"251","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:832301":{"__typename":"Conversation","id":"conversation:832301","topic":{"__typename":"ForumTopicMessage","uid":832301},"lastPostingActivityTime":"2025-05-09T06:41:37.889-07:00","solved":false},"User:user:1913017":{"__typename":"User","uid":1913017,"login":"Hadian","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1913017"},"ForumTopicMessage:message:832301":{"__typename":"ForumTopicMessage","subject":"Referral bonus space not applied after friends signed up my invite link.","conversation":{"__ref":"Conversation:conversation:832301"},"id":"message:832301","revisionNum":2,"uid":832301,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1913017"},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-04-30T14:07:52.395-07:00","lastPublishTime":"2025-05-05T02:18:56.681-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello,   I have shared my Dropbox referral link with several friends, and they have successfully created accounts using that link. They have also installed the Dropbox desktop application, logged into their accounts, and even shared some folders with me through it. However, the additional storage space that should be awarded for these referrals has not been credited to my account yet. Could someone please help me understand why the referral bonus is not showing up and how I can resolve this issue?   Thank you in advance for your assistance! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"560","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826591":{"__typename":"Conversation","id":"conversation:826591","topic":{"__typename":"ForumTopicMessage","uid":826591},"lastPostingActivityTime":"2025-04-30T13:08:10.996-07:00","solved":true},"User:user:1907273":{"__typename":"User","uid":1907273,"login":"S10G","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1907273"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjY1OTEtOXV5WVRm?revision=3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjY1OTEtOXV5WVRm?revision=3","title":"image.png","associationType":"BODY","width":3072,"height":842,"altText":""},"ForumTopicMessage:message:826591":{"__typename":"ForumTopicMessage","subject":"Why is my account full because of shared files?","conversation":{"__ref":"Conversation:conversation:826591"},"id":"message:826591","revisionNum":3,"uid":826591,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1907273"},"metrics":{"__typename":"MessageMetrics","views":125},"postTime":"2025-03-15T10:16:59.449-07:00","lastPublishTime":"2025-03-17T04:55:16.682-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello ! \n I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox. Is that an error that Dropbox is asking me to upgrade for accessing the shared files or just a way for Dropbox to get paid twice...?! \n Thank you for sharing your opinion...  :) \n   \n \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"383","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjY1OTEtOXV5WVRm?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830601":{"__typename":"Conversation","id":"conversation:830601","topic":{"__typename":"ForumTopicMessage","uid":830601},"lastPostingActivityTime":"2025-04-16T12:56:23.451-07:00","solved":false},"User:user:1911387":{"__typename":"User","uid":1911387,"login":"bababa8","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1911387"},"ForumTopicMessage:message:830601":{"__typename":"ForumTopicMessage","subject":"My storage space has been reduced from 16GB down to 7GB. Why?","conversation":{"__ref":"Conversation:conversation:830601"},"id":"message:830601","revisionNum":2,"uid":830601,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1911387"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-04-16T12:46:50.729-07:00","lastPublishTime":"2025-04-16T12:56:23.451-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My storage space was reduced. I got in dropbox today and had a notice stating I was using 156% of my space. I dug in and it appears my storage space went from 15 or 16 GB down to 7GB. I did not receive any communications about this. Has this happened to anyone else? I thought the extra space I had was permanent, I have had Dropbox for 10+ years. Seems odd that they would now lower it without warning. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"405","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828578":{"__typename":"Conversation","id":"conversation:828578","topic":{"__typename":"ForumTopicMessage","uid":828578},"lastPostingActivityTime":"2025-03-31T22:50:17.323-07:00","solved":false},"User:user:1909476":{"__typename":"User","uid":1909476,"login":"kendra028","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1909476"},"ForumTopicMessage:message:828578":{"__typename":"ForumTopicMessage","subject":"Why is my account showing up as full?","conversation":{"__ref":"Conversation:conversation:828578"},"id":"message:828578","revisionNum":2,"uid":828578,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1909476"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-03-31T18:43:50.773-07:00","lastPublishTime":"2025-03-31T22:50:17.323-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am continuing to get emails from Dropbox stating that I am over my storage capacity.  However, when I go to the account, I don't have anything in any of the folders.  Please advise as to how I can confirm that I don't have any documents, pictures, etc., so that I can delete this account. \n Thank you ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"314","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826581":{"__typename":"Conversation","id":"conversation:826581","topic":{"__typename":"ForumTopicMessage","uid":826581},"lastPostingActivityTime":"2025-03-30T05:33:15.464-07:00","solved":true},"User:user:1907244":{"__typename":"User","uid":1907244,"login":"jst601","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1907244"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjY1ODEteE83TTUz?revision=3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjY1ODEteE83TTUz?revision=3","title":"dropbox.com-2025.03.15-07_30_18.jpg","associationType":"BODY","width":1600,"height":718,"altText":null},"ForumTopicMessage:message:826581":{"__typename":"ForumTopicMessage","subject":"I can't access shared folder due to lack of storage space - do I need to upgrade?","conversation":{"__ref":"Conversation:conversation:826581"},"id":"message:826581","revisionNum":3,"uid":826581,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1907244"},"metrics":{"__typename":"MessageMetrics","views":247},"postTime":"2025-03-15T06:30:08.572-07:00","lastPublishTime":"2025-03-17T04:45:49.824-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I use dropbox occasionally. I have a free account, one I've had for years. This morning I logged in to access some files a friend shared w/me & dropbox will not let me access it unless I upgrade to some \"plan\". That page is the same page with which I was greeted upon logging in. I'm at about 650 mg of my 2G free account limit. I am not over storage, unless my free account has been somehow restricted/modified.   \n I've tried several times to access the notification to \"join folder\" from my friend, only to be taken to this prompt:  \n    \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"584","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjY1ODEteE83TTUz?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827207":{"__typename":"Conversation","id":"conversation:827207","topic":{"__typename":"ForumTopicMessage","uid":827207},"lastPostingActivityTime":"2025-03-19T10:57:43.982-07:00","solved":false},"User:user:1869957":{"__typename":"User","uid":1869957,"login":"smcintyre","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1869957"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyMDctWW9rbk5s?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyMDctWW9rbk5s?revision=2","title":"image.png","associationType":"BODY","width":624,"height":310,"altText":""},"ForumTopicMessage:message:827207":{"__typename":"ForumTopicMessage","subject":"\"Account out of storage space \" warning, but I have plenty of storage space.","conversation":{"__ref":"Conversation:conversation:827207"},"id":"message:827207","revisionNum":2,"uid":827207,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1869957"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-03-19T10:17:57.444-07:00","lastPublishTime":"2025-03-19T10:57:43.982-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am getting a warning that I am out of account storage, sent to email address #1. When I \"Click to view my options\" it takes me to my paid Dropbox account (which uses email address #2). It shows I have plenty of storage in that account. It's the one I use daily. I don't have much in the account using email address #1 and would like to just delete it. But why is it connected to my paid Dropbox account showing the other email address? Can I delete it without risk to my paid account with all my necessary files? \n   \n   \n \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"548","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyMDctWW9rbk5s?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826105":{"__typename":"Conversation","id":"conversation:826105","topic":{"__typename":"ForumTopicMessage","uid":826105},"lastPostingActivityTime":"2025-03-11T13:39:04.263-07:00","solved":false},"User:user:1906683":{"__typename":"User","uid":1906683,"login":"scoob429","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1906683"},"ForumTopicMessage:message:826105":{"__typename":"ForumTopicMessage","subject":"My storage space is full because of old files. Can I delete them?","conversation":{"__ref":"Conversation:conversation:826105"},"id":"message:826105","revisionNum":2,"uid":826105,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1906683"},"metrics":{"__typename":"MessageMetrics","views":44},"postTime":"2025-03-11T12:57:37.720-07:00","lastPublishTime":"2025-03-11T13:23:44.591-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi - My account keeps saying I am running out of storage, but it is including old files in my account that I can no longer view. Is there a way to delete old files that you cannot view? I deleted my account and then recreated it with the same email, but it still says running out of storage. Thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"301","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825933":{"__typename":"Conversation","id":"conversation:825933","topic":{"__typename":"ForumTopicMessage","uid":825933},"lastPostingActivityTime":"2025-03-10T18:20:33.568-07:00","solved":false},"User:user:1906518":{"__typename":"User","uid":1906518,"login":"SheilaC","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1906518"},"ForumTopicMessage:message:825933":{"__typename":"ForumTopicMessage","subject":"Referral shows as ineligible. What can I do?","conversation":{"__ref":"Conversation:conversation:825933"},"id":"message:825933","revisionNum":2,"uid":825933,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1906518"},"metrics":{"__typename":"MessageMetrics","views":81},"postTime":"2025-03-10T17:06:36.411-07:00","lastPublishTime":"2025-03-10T17:28:24.792-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" A coworker sent me a referral. I have a brand new laptop and a new dropbox account. I followed the link in my email and signed up but the referrals page says ineligible. I searched and it suggested I needed to be on a different network, I tried connecting to my VPN and restarted dropbox but no luck. How can I fix this so that my coworker and I get our referral bonus space? 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