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My iPhone was stolen and two-factor authentication is preventing my account access.
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am not receiving the code, so I can’t logon. I have 2 factor authentication on, and I can’t get the code from the Auth App either because of the stolen phone. See attached screenshot with error message Dropbox Support staff says I will never be able to recover my account because the email address is an Apple private relay address and I cannot send them an email from this address. This is ridiculous. I have recovered other accounts elsewhere that use Apple’s private relay address. Dropbox Support says they are going to just close my Help Desk Ticket without helping me further/with no resolution. This seems to be bad security recovery design. I would appreciate any help in gaining access to my account. I only have one device- my new iPhone. Thanks
Can you change the data locations for Basic accounts?
Hello, Given the increasing focus and concern on data transfers and data storage locations it makes sense the Dropbox should extend the option to choose the storage location on all accounts not just the ones that are paid for. I appreciate that this feature is a way to differentiate accounts between free to paid (and a way to make money) but the rights of the data subject are still crucial. I know Dropbox have all the relevant documentation and standards however that is not the same as having your data in your own country/region.What are the functional restrictions of end-to-end encryption on Business Plus?
What functional limitations do I have with dropbox if I encrypt my data end-to-end (with my Business Plus subscription)? Are functions such as restoring previous versions of files still possible? Does Dropbox recognize attacks on my data despite end-to-end encryption? Thanks for your help!!!
I can't access an old Dropbox account; I don't have the password/email address.
Hello, I can't access an older account I made, only this one and another one that I made later. All I remember about it is that it had some art and animations on there that were created in Macromedia Flash, that the password that I last set it to doesn't work anymore (possibly because of a data breach?), I don't have access to the email associated with it [removed per Community Guidelines], and I can't login. Help! Thanks, Aleph
My email no longer exists and I can't receive the security code to access my account
Hi. I pay for Dropbox at £9.99. My email is now closed, was a freeserve.co.uk. Now have a new phone & can’t log into the Dropbox as the verification code goes to the old email. any ideas how to get my account working again or to get my photos back?I don't have access to the email address associated with my account - Can I access the account?
Hi all, I have not used my dropbox account for a while - i don't have access too my affiliated email address to my dropbox account. I do no any longer have any dropbox apps that are logged in, and I have 2 step login security. How can I regain access? Thank you!
[Urgent] Cannot login to Dropbox account since email is deactivated and unable to receive auth codes
Hi, my original account is under a different email account. I have created this dummy account to have access to posting my concern to dropbox community. My main account is a premium membership where I am paying a monthly fee of 20$. I wish to cancel the subscription, but cannot login to my dropbox account since it's tied to my old school account and my university has deactivated the account. There is no way for me to get the account back. I tried account recovery but that's of no luck either. I cannot even access live chat to help me with this, although I am paying for a dropbox subscription. Can I please get help. I either need support in accessing the email account or cancelling the subscription. Thanks
The Dropbox site reloads every time I try to join a team via an invitation
I received an invitation to join a team but every time I click on the "join" button, Dropbox automatically log me out because the session "expired" and I have to re-enter my password, after re enter newly my password it happens the same story, the page reloads and it asks again for my password because the session expired ,and the story continues the same way.
