You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
trouble with unlinking of accounts
I made a mistake today that I am unable to recover from. I was sent an invite to Dropbox business. I need to share files with another company. My mistake was when Dropbox gave me the option to link this outside business account to my own personal account, I clicked "yes". Apparently I have saved some money, but on the downside, I no longer have control of my account. Since I am only loosely tied to this company, this is unacceptable. I have (or had?) a Dropbox Plus account, which I understand gives me access to live support. This seems to have been disabled, probably since I am now just a "team member". This is especially aggravating, since the problem I am trying to solve has apparently disabled my opportunity to fix the problem is a quick manner. (I set in an email.) I attempted to fix the problem through the website. There is a help page on how to unlink accounts. I logged in to Dropbox, selected the "General" tab and clicked on "Link accounts", which is supposed to allow me to unlink my account. The interface asked me to log in again. When I clicked on "Sign In", I was told that I already signed in to that account. Stuck. It would not allow me past this point. It would appear that I no longer have authority to regain control of my own account. Any suggestions would be welcome. I hope that someone at Dropbox is monitoring this and has the authority to make sure that this never happens again to a loyal customer.
