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dropbox keeps updating to beta when i have opted out of early access
I keep getting updated to the beta when i dont want the beta anymore. it sucks and i turned off early access in my account. can some smart person from dropbox just remove me from the beta forever? its horrible and I never want it again
No option to remove payment method on my Basic plan
Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.
My account was downgraded to a Basic plan, how can I reactivate my paid service?
On January 14th, Dropbox canceled my Plus account, the day after I paid for a year of service. A week later, after many emails to technical support, they reactivated it as a Basic (free) account. What should one do (apart from sending daily emails to Technical Support and Finance) to receive the paid service? Has anyone else had this experience?My team has been disbanded following your Sales reps advice.
Team, I have lost my team folder and members are signed out, I have upgraded to Dropbox Business but can see in my account. I have all proofs/chats what your representative told me to do. Now sales persons are not replying or support is not helping me. I am panicked since yesterday. Nothing is working and no help. I also got this email with subject The ForumIAS Academy team has been disbanded on Dropbox. I need my team folder back like this
Random second charge, without warning.
Hey I canceled my payment 3 days ago just after I had already paid one fee but you have taken a second charge a couple hours ago. Why should I be charged again, you gave no warning about taking another charge why would you take money in the space of 3 days like that when I have a canceled subscription ? You have no way to get in contact other than robots. I purchased the subscription less than a month ago so how have you guys taken over $60 for not even a month of use ? I feel like you take money off your customers and rely on robots to hide. My rating so far is 0/10 and i will not be using this service again if this can't be sorted out. Anyone reading check to make sure these guys don't rip you off also because if they are doing it to everyone then that's theft and they will be making millions off a service that holds just over a gig of storage for me lol. All i find is more stories of dropbox ripping people off and having no hope at even getting someone from dropbox on the team.
I've been billed for the Plus plan, but my account hasn't been re-upgraded yet.
For some reason my automatic payment stopped and my account was downgraded. I then payed a yearly ammount to be upgraded again and my card was charged. But neither in the app neither online my account has been upgraded again, even though I payed for it. I dont want to lose my files. Im receiving emails to upgrade my account to keep my acces, but I already payed! What can I do?
I cancelled a trial upgrade from Plus to Essentials, which downgraded me to Basic plan
Hello, This is my first time posting here, but I find myself desperate. I paid for Dropbox Plus in August 2024 and have receipts to show for it. I recently decided to do a trial upgrade to Dropbox Essentials because I was having syncing issues and wondered if that would help. It did not - the syncing issues were resolved, related to something else. Today I went in to cancel my Essentials Trial since I no longer need it. Rather than placing me back on my Dropbox Plus account, I was downgraded all the way to Basic, which is now telling me I am using 40,033% of my storage. My only option is to upgrade, but I have already paid for a Dropbox Plus account and do not want to pay again. Can anyone advise? Of course I cannot reach Dropbox directly, so I don't know how to get this resolved...but I really don't think I should have to pay Dropbox again when I've already paid for the service they revoked from me. Any insight would be most appreciated.