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Forum Discussion
Current outage
Notifications for modified files is not working. https://notify.dropboxapi.com/2/files/list_folder/longpoll is not returning when files are modified.
Can you try again and let me know if you're still seeing the issue? Thanks in advance!
- Greg-DB
Dropbox Staff
Thanks for the report. We'll look into it.
This is still going on, hours later. The status page has not been updated and no response of findings here.
I can confirm this issue still exists. Using REST API V2, longpolls detect changes with a huge delay of 2 to 10 mins or more. Maybe some events are also lost, hard to tell. A quick solution for this is highly appreciated.
- Greg-DB
Thanks for the additional information! We have reproduced this bug on /2/files/list_folder/longpoll and are investigating. I'll follow up here once I have an update on this.
The client not getting notifications is both Edge & Internet Explorer using the Dropbox Javascript SDK. Nothing on this end changed today, but near 4pm Mountain it quit working.
Even Firefox browsing to dropbox.com looking at the folder where a file is then updated does not show the updated file and opening the updated file shows the OLD data until the browser is refreshed. Then new content is shown.
The notification seems to get pushed if some other client lists the folder (ie another browser showing the folder is refreshed).
Really? It's been 23 hours. My clients are down - we rely on timely notification of a "command" file that's been updated. My business is suffering. This doesn't reflect well from a company that claims to support enterprise level functionality.
- Greg-DB
KennelLink Thanks for the feedback! I'll emphasize the urgency of this with the team.
- Greg-DB
Can you try again and let me know if you're still seeing the issue? Thanks in advance!
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