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lynmac's avatar
lynmac
Collaborator | Level 8
3 years ago

Outage Oct 30 2022?

Seem to be getting an error message repeatedly telling me dropbox has to restart.  Anyone else?

 

Desktop
Error Messages
Mac
  • lynmac's avatar
    lynmac
    3 years ago

    Megan Walter 

     

    Exciting News!!!

     

    Installed an older version of Dropbox (went back to August 2022), no restart, no pausing of the antivirus.  

    Launched the desktop app and presto, it started syncing!  

     

    Result:  Everything is as it should be!!

     

    Re-installed v160.4.4703 and everything seems to be working fine.  Thanks for your help! 😁

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey lynmac, sorry to hear about this.

     

    Can you please clarify your device's OS and the app's version as shown in your menu bar?

     

    Also, did you reboot your computer since you first noticed this to see if it helps improve matters?

     

    Keep us posted!

    • lynmac's avatar
      lynmac
      Collaborator | Level 8
      3 years ago

      @Walter Thanks for the message.  Sent a note off to Dropbox support yesterday once I figured out how to do that 😉

       

      Running macOS Big Sur v11.7 and Dropbox v159.4.5870 under a Dropbox Plus subscription.  

      And yes, did a reboot yesterday and am about to do another one now as the problem is persisting.

       

      Happy Monday!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        In that case, you can also try our latest stable version of the app.

         

        You can download and install it from this page directly. 

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