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Forum Discussion
DropBox Integration / SDK 4.0 connection cutting out
Hi, In the last month we have noticed an issue with the Dropbox API connection from our platform to Dropbox and believe this was caused by a recent policy update by Dropbox. We run software s...
icossean wrote:... Only after we clear their API Key/Token from our server and then re-authenticate the client's credentials to apply a new API Key/token, the connection is restored and the upload function works again. ...
Hi icossean,
What actually do you mean here with "API Key/Token"? 🧐 Dropbox uses OAuth2 standard features for authentication (not all but...). Dropbox uses basic access token and refresh token. What your token matches to? 🤔
If I have to bet, you mean access token. Some time ago, long lived access token was issued and used to authenticate applications. Despite existing long lived access tokens can still be used, new long lived token issuing was deprecated and is already dropped. New access token is valid for 4 hours at most. After that it has to be reissued or refreshed. That's what refresh token is directed for. This token doesn't expire, like long lived access token was before. In such a way once user authenticates used application, it doesn't need to reauthenticate it. Seems like you haven't added support for refresh token in your application. Isn't so? Finally it's time!
Take a look on your SDKs examples, how you can do that. 😉 You may need/want to update it (and it's a good idea to keep everything updated).
Hope this gives direction.
icossean wrote:... Only after we clear their API Key/Token from our server and then re-authenticate the client's credentials to apply a new API Key/token, the connection is restored and the upload function works again. ...
Hi icossean,
What actually do you mean here with "API Key/Token"? 🧐 Dropbox uses OAuth2 standard features for authentication (not all but...). Dropbox uses basic access token and refresh token. What your token matches to? 🤔
If I have to bet, you mean access token. Some time ago, long lived access token was issued and used to authenticate applications. Despite existing long lived access tokens can still be used, new long lived token issuing was deprecated and is already dropped. New access token is valid for 4 hours at most. After that it has to be reissued or refreshed. That's what refresh token is directed for. This token doesn't expire, like long lived access token was before. In such a way once user authenticates used application, it doesn't need to reauthenticate it. Seems like you haven't added support for refresh token in your application. Isn't so? Finally it's time!
Take a look on your SDKs examples, how you can do that. 😉 You may need/want to update it (and it's a good idea to keep everything updated).
Hope this gives direction.
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