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Forum Discussion
Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
It's a DropBox issue! @Dropbox please respond to Epson!!
Hello XXXXX,
Thank you for your patience in this matter!
We are checking with our engineers on this issue (Dropbox - scanned files are not uploading) but have not heard back yet.
It seems to have been broken recently after a Dropbox Data breach. Perhaps Dropbox changed an authentication algorithm and 3rd party vendors like Epson were not informed.
We will update you as soon as we hear back from our engineers.
Thanks for your understanding.
Very Best Regards,
XXXXXX
Epson Product Support
Just to say I'm having the same issue and are switching to one drive which works but not really helping me. Dropbox needs to sort this.
Just adding to this list. I'm having the same problem as everyone else. Worked fine on 4/30, but stopped working on 5/1. I'm having no problem scanning/connecting to Google Drive. Tried everything that others have mentioned. Dropbox support said that it's not their problem. I spent an hour with Epson support, who took their time and tried everything, but concluded that it's an issue with Dropbox. Went back to Dropbox support, and they again told me that it's not a Dropbox problem. It's extremely frustrating.
I am having the same issue since May. Worked fine for years. Recreated everything but same issue.
Adding myself to the list.
I removed/re-added Dropbox (on both sides - EPSON and Dropbox).
I connected OneDrive to EPSON - which works.
And added Google Drive to EPSON - which works.
If this can't be sorted, I'm dropping my corporate and personal Dropbox accounts. This is bs.
If I may, what is BS is the way Dropbox is responding to the matter. In my case they keep saying not their problem. No question, no research. Dumping the problem on users.
Have the same issue. Haven't been able to solve it.
Same problem- same run through of options including updating all software. No solution.
Having the exact same issue since last week! I have an 580-W
I'm having the exact same issue! My printer is an epson wf3520
- I think I'm going to leave dropbox as well. I'm able to scan to OneDrive and Google Drive.
I will create a separate post, but I am having the same Dropbox integration issue with multiple Brother's printers. It started on May 1st.
Not likely to be a "partner" problem if all partner's experiencing the same thing. Something changed in their API. May be a certificate key expired that Dropbox partners were using to access dropbox APIs.- The fact that Dropbox systematically responds that the problem is a third party problem without asking any questions or investigating is the sign of a voluntarily copout and that the problem is most likely from Dropbox.
DROPBOX get your act together and be professional.
