You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Internal Server Error 500 when attempting files_restore()
I am attempting to restore files that I deleted and am getting frequent internal server error (500).
I've had this issue in the past a number of months ago and it also went unresolved. I actually ...
Any luck? It's been running literally a week straight with almost constant 500s. As a paying Dropbox customer, I do expect file restorations to work. If not, this is VERY MUCH a deal breaker for me.
TaylorKrusen
Dropbox Staff
Dropbox StaffHey good timing! I just got an update.
This is the result of an uncaught error state where your application is trying to restore a file that has already been purged.
The fix from our end, when implemented, will be a more accurate error rather than a change to API behavior.
If we need to dig into your application a little more to understand what's happening regarding backups, restoration, and purging, then it's probably worth opening a ticket so we can get into specifics.
Apologies for the delay, but at least we know what is going on now!
Per your request, I submitted a support ticket with the Email option. The only thing about the solution they gave you is that these files shouldn't BE purged. They were deleted less than a day before my restore attempt took place.
About Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.
