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Dropbox API randomly unreachable Australia
Hi,
A simple telnet to 162.125.11.19 (api.dropboxapi.com) on port 443 from my OVH server in Australia fails randomly. Ping is always ok.
Here is a part of the traceroute:
10 10.200.6.135 (10.200.6.135) 145.994 ms lax-la1-bb1-a9.ca.us (142.44.208.198) 147.296 ms 10.200.6.137 (10.200.6.137) 143.052 ms
11 10.200.6.135 (10.200.6.135) 145.924 ms 145.928 ms 10.200.6.137 (10.200.6.137) 146.958 ms
12 lax-b23-link.ip.twelve99.net (62.115.143.38) 196.255 ms * *
13 * lax-b23-link.ip.twelve99.net (62.115.143.38) 196.280 ms 196.258 ms
14 dls-bb2-link.ip.twelve99.net (62.115.138.64) 233.267 ms * dls-b24-link.ip.twelve99.net (62.115.136.83) 279.787 ms
15 * * *
16 chi-bb2-link.ip.twelve99.net (62.115.136.102) 257.154 ms 253.945 ms *
17 * toro-b5-link.ip.twelve99.net (62.115.136.247) 269.974 ms *
Regards.
- DB-Des
Dropbox Engineer
Hi alexistoulotte,
If pinging the IP address consistently succeeds but the service remains intermittently unreachable, the issue is likely related to differences in how the network or server handles ping traffic versus higher-level protocols like TCP or UDP.
Since the issue you are experiencing appears to be a networking issue, would you able to check if there's any proxy, firewall, VPNs, or similar network configurations that may be interfering?
Hi,
I got no VPN nor proxy. Issue is only with dropbox API, other TCP connections are reliables.
I suspect ISP regulating traffic.
- DB-Des
It may be helpful to continue looking into any potential network factors on your end. Reaching out to your ISP could also provide additional insights.
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