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BradHenderson's avatar
BradHenderson
Explorer | Level 4
8 months ago

My App is not working on new device

Hello  I have developed an app through App Console and it has been working very well on my Samsung Galaxy Tab A.  My app provides the app key and receive the OAuth2Token through startOAuth2Authenti...
API
  • Greg-DB's avatar
    Greg-DB
    8 months ago

    You don't need to configure anything on the App Console to get that page to load, even on another device. If the page isn't loading, that likely indicates some network or server issue.

     

    Does www.dropbox.com itself load on that device? What about other non-Dropbox web sites?

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
8 months ago

You don't need to configure anything on the App Console to get that page to load, even on another device. If the page isn't loading, that likely indicates some network or server issue.

 

Does www.dropbox.com itself load on that device? What about other non-Dropbox web sites?

  • BradHenderson's avatar
    BradHenderson
    Explorer | Level 4
    8 months ago

    Thanks Greg,

    I was running my app on a "new" second hand wiped tablet.  I updated to android 7.1.1 from 5.??

    and now it opens the auth in a web browser and waits for me to tap Allow.  Working ok.  Probably as you say some network issue with the tablet.  Just wondering why it opens in a Chrome window whereas the original tablet open just the Dropbox API permission.  Could this be because the new tablet doesn't have the Dropbox app loaded?

    Thanks Greg

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Yes, if the official Dropbox Android app is installed and you're using the official Dropbox SDK in your app, the Dropbox app authorization flow will be processed through the official Dropbox Android app. If the official Dropbox Android app is not installed, the browser will be used instead.

      • BradHenderson's avatar
        BradHenderson
        Explorer | Level 4
        8 months ago

        Thanks Greg

        Appreciate your help

         

        Brad

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