You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

petlinx's avatar
petlinx
Helpful | Level 5
3 months ago

Desktop app stopped working on Windows Server 2016 "Couldn't install the desktop app ..."

I've been running the Dropbox desktop app on Windows Server 2016 for a couple years, today the application stopped and the Sign In window appeared. When I sign in, I'm able to sign in successfully however when the program tries to launch I get the error "Couldn't install the desktop app on the operating system you're using":

 

Trying to sign in again just repeats the loop. Anyone have any idea what is happening and how to resolve this?

 

Desktop
Install
Windows
  • petlinx's avatar
    petlinx
    3 months ago
    Found the issue, for some reason it was running in compatibility mode. Right clicked the exe and unchecked compatibility then it started working again.
    • petlinx's avatar
      petlinx
      Helpful | Level 5
      3 months ago

      Hi Rich, I know Dropbox doesnt support Windows Server but it was working fine for years then stopped all of the sudden. 

      • petlinx's avatar
        petlinx
        Helpful | Level 5
        3 months ago
        Found the issue, for some reason it was running in compatibility mode. Right clicked the exe and unchecked compatibility then it started working again.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!