Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

DeeC's avatar
DeeC
Helpful | Level 5
11 months ago
Solved

“This file is already open by another user or another application."

See message I get below:     I"ve tried logging out and back in, restart too... help please!
desktop
Error Messages
Mac
View
  • DeeC's avatar
    DeeC
    11 months ago

    Hi Nancy, Thank you for your response - I resolved the issue. Long story short was having issues with my Ram space and unintentionally removed dropbox app from my desktop 🙂

     

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey DeeC! Thanks for posting here today. 

 

It looks like the error you’re getting is coming from Adobe and not Dropbox. 

 

However, when mentioning that you can’t relink or drag files to desktop from your Finder, can you clarify what’s happening exactly when you try to do this? 

 

Are you getting any errors when trying to open other types of files as well on the desktop app? 

 

Let me know, and we’ll go from there.

DeeC's avatar
DeeC
Helpful | Level 5
11 months ago

Hi Nancy, Thank you for your response - I resolved the issue. Long story short was having issues with my Ram space and unintentionally removed dropbox app from my desktop 🙂

 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!