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Rob72's avatar
Rob72
Explorer | Level 4
6 years ago

.iCloud files, how can we open them and how do we stop it from changing?

Hi Guys, we have a business DB account, and more frequently we are finding files are turning into .iCloud files, is there a way we can stop this happening and also the files that are showing as iClou...
Security
Team admin
Third Party Integrations
  • Jane's avatar
    Jane
    6 years ago
    Thanks for getting back in touch with me here Rob (Rob72)! To re-iterate my previous message, kindly bear in mind that these files are mere placeholders that have been synced instead of the original file. In order to gain some insight, I’d suggest checking back at the Version History of the file in question on your account online (tip: it’s on the on the 💬 ). 
     
    I hope that this helps you determine the most appropriate next steps & please do let me know here if you have more questions about any of the above & I’ll check back with you asap!
Rob72's avatar
Rob72
Explorer | Level 4

Hi Jane, thanks for the reply, but the issue is the files were not originally placed by me they were originally created or uploaded through another team member and the files existed as standard doc, xls, ppt, etc...Now for some weird reason they are turning in to iCloud files which no one in the team can open?

Thanks, 

Rob

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Thanks for getting back in touch with me here Rob (Rob72)! To re-iterate my previous message, kindly bear in mind that these files are mere placeholders that have been synced instead of the original file. In order to gain some insight, I’d suggest checking back at the Version History of the file in question on your account online (tip: it’s on the on the 💬 ). 
 
I hope that this helps you determine the most appropriate next steps & please do let me know here if you have more questions about any of the above & I’ll check back with you asap!
  • trishhansn's avatar
    trishhansn
    New member | Level 2
    6 years ago

    Did this ever get a firm resolution??

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey trishhansn, thanks for checking in with us on the Community! Now, your best course of action to resolve your concern would be reaching out to apple directly for guidance regarding this matter Trish, as they should be able to advise you accordingly. 
       
      Hopefully this points you towards the right direction & please do let me know if you have more questions! 
  • andyve's avatar
    andyve
    Explorer | Level 3
    6 years ago

    IF THESE .ICLOU FILES ARE PLACEHOLDERS, WHY ARE THEY THE SAME SIZE AS THE ORIGINAL FILES?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 years ago
      andyve wrote:

      IF THESE .ICLOU FILES ARE PLACEHOLDERS, WHY ARE THEY THE SAME SIZE AS THE ORIGINAL FILES?

      They likely aren't the same size. The operating system is probably reporting the true size of the original files, rather than the actual size of the placeholder.

      • andyve's avatar
        andyve
        Explorer | Level 3
        6 years ago

        Thanks for the quick response.

          I always practiced tertiary backups in my medical practice on hard drives. So, when iCloud, Dropbox, Google Drive, etc all offered 1-2 tb of cloud storage I figured why not have tertiary backup in the cloud. So, now that I have over 1800 .icloud files I feel I mad a mistake. At this point I located all these files and put them on an external SSD. Now I am going to validate that the real files exist as it's decades of music lessons on video, audio, and PDF. In my case the file size seems to be significant as it filled a 2TB SSD

         

        This thread is closed due to inactivity. Please feel free to create a new topic here. 

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