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edeyoung75's avatar
edeyoung75
New member | Level 1
2 months ago

".pdf files are supported but something went wrong" error on website preview

I have tried opening in a different browser, in incognito, and going back in history with no luck... anyone that can help would be nice as I have a bunch of legal files I need to open asap

 

File access
Preview
Restore
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    How large are they? Are they password protected?

    Do they download, as it suggests, and open safely?

    • edeyoung75's avatar
      edeyoung75
      New member | Level 1
      2 months ago

      Not larger than other files that do open, no password protection and yes they download, but still can't open

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey edeyoung75 - sorry to jump in here, but what is the exact error you're getting when trying to open those files locally on your device after downloading them from the website?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 days ago

    We're glad to hear it's sorted for you now and thanks for keeping us in the loop edeyoung75 

    See you around the Community and take care!

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