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gbeca's avatar
gbeca
Explorer | Level 3
4 months ago

".pdf files are supported but something went wrong"

Hello, i'm having the same issue.  This is only happening in one office.  If i try to open the same link in another office, it opens.  This affects all pdf files.  I can open all other sites.  I've c...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

gbeca, are you having issues with accessing any other Dropbox web pages, or is this only happening when previewing PDF files? Does the error appear with any other types of files?

 

I’d also like to know the average size of the PDF files you’re previewing.

 

Finally, you mention using a link. Did someone else send you a shared link to those files you can't preview?

gbeca's avatar
gbeca
Explorer | Level 3
4 months ago

Other Dropbox web pages open up fine, this is only happening when previewing PDF files.  No other issues with other type of files.  The average size of the PDF files are under 2 kb.  I've tried it with links created by me and other users.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi gbeca, for a PDF file, 2 KB in size is extremely small, could you confirm that this is the right size? If so, do larger PDF files around 1 MB or more preview normally?

     

    If you download the PDF files, do they preview on your computer directly?

    • gbeca's avatar
      gbeca
      Explorer | Level 3
      4 months ago

      The PDF files and links are good as I can open them from other location.

      • gbeca's avatar
        gbeca
        Explorer | Level 3
        4 months ago

        If I download the PDF files, they do preview on the computer.

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