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gbeca's avatar
gbeca
Explorer | Level 3
7 months ago

".pdf files are supported but something went wrong"

Hello, i'm having the same issue.  This is only happening in one office.  If i try to open the same link in another office, it opens.  This affects all pdf files.  I can open all other sites.  I've c...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi gbeca, for a PDF file, 2 KB in size is extremely small, could you confirm that this is the right size? If so, do larger PDF files around 1 MB or more preview normally?

 

If you download the PDF files, do they preview on your computer directly?

gbeca's avatar
gbeca
Explorer | Level 3
7 months ago

The PDF files and links are good as I can open them from other location.

  • gbeca's avatar
    gbeca
    Explorer | Level 3
    7 months ago

    If I download the PDF files, they do preview on the computer.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Could you clarify what you mean when you say that you can open them from another location? Do you mean using a different computer or browser?

      • gbeca's avatar
        gbeca
        Explorer | Level 3
        7 months ago

        I can use the same links on different computers located in other offices and they work.

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