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USHWW's avatar
USHWW
New member | Level 2
3 months ago

All my files in Dropbox are corrupted - "The media could not be loaded" error.

 

Can anyone help how to fix this?

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for your post, USHWW. Let’s have a look. 

     

    First off, can you clarify where you see this message exactly? Is it on the Dropbox website or somewhere else? 

     

    Can you send a full screenshot of what you see on your end?

     

    Keep me in the loop.

    • matthewzammit's avatar
      matthewzammit
      Helpful | Level 5
      9 days ago

      I too keep getting this error randomly. 

      first it was with every time my window was bigger than 1920x1080 ... so I've had to resize my window to smaller sizes. 
      But now it seems to even happen with this smaller window size. 

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 days ago

        Sorry to hear about this, matthewzammit.

         

        Are you seeing the same behavior on other browsers as well? And how about private browsing/incognito windows?

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