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Aurelioaustria's avatar
Aurelioaustria
New member | Level 2
6 years ago

Automatic Photo Uploads From IPhone?

I recently upgraded my Dropbox to have the capacity to store all the photos that have been living on my iPhone.  I connected to DropBox and have had 2 issues:

 

1) Though my phone (which I got in 2017) has photos going all the way back to 2010, it only uploads photos going back to 2017.  I think (but am not yet certain) that it's only syncing the photos that were taken on this phone.  

2) Every time I plug in the phone it uploads more photos - but all from the same 2017-2019 period.  Each time I leave the phone plugged in until it quits uploading.  So I'm not sure if the photos are i) re-uploading, ii) uploading in a different format (JPG vs. HEIC), iii) not uploading (i.e., the messages are false - which I think is unlikely), or iv) that some photos have been missed in the past upload.

Let me know if you have any guidance... I tooled around the past questions but my Dropbox app (which I just downloaded onto my phone) is different than the one described in some of the older responses.

Thanks in advance,

/A 

Camera uploads
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Space and storage
Sync
  • Aurelioaustria's avatar
    Aurelioaustria
    6 years ago

    I got it to work - the underlying issue is that I think the original sync was interrupted but the phone didn't register that it'd been interrupted and thus thought all the photos had uploaded.  In a nutshell - I solved the problem by toggling upload on/off on both my computer and my iPhone.  That reset everything and the upload went fine.  If you need my email chain with support (that provides more detail), I can send it your way. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi there Aurelioaustria, 
     
    Initially, please note that when you turn the camera uploads feature on, photos in your mobile phone’s Camera Roll and Screenshot folder will automatically upload to your Camera Uploads folder in your Dropbox account.
     
    If you’d like to add photos that are in other folders in your device’s storage, you’ll have to manually upload them to your Dropbox account. You can find more info on how to do this in this article. 
     
    Nonetheless, in order to further investigate the behavior you’re experiencing, we’ll have to move this discussion to email. As such, I’ve located your open request from my end and have replied to you. Please check your inbox for my latest message and we’ll take it from there. 
     
    Thanks in advance!
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey there Aurelioaustria  - were you able to resolve your concern in the end?

      If so, what did the trick for you after all?

      • Aurelioaustria's avatar
        Aurelioaustria
        New member | Level 2
        6 years ago

        I got it to work - the underlying issue is that I think the original sync was interrupted but the phone didn't register that it'd been interrupted and thus thought all the photos had uploaded.  In a nutshell - I solved the problem by toggling upload on/off on both my computer and my iPhone.  That reset everything and the upload went fine.  If you need my email chain with support (that provides more detail), I can send it your way. 

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