We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jjw1988's avatar
Jjw1988
Explorer | Level 4
2 years ago

Backup feature is so broken that I cannot get my data.

I have backed up an external drive containing a folder of about 200GB in size, with many files inside it and an important, layered folder structure. Your backup feature is so broken that I cannot do ...
Computer Backup
Download
Dropbox Backup
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Jjw1988, can you let me know of the ticket number you have with our Support? 

 

Have you tried downloading the content into smaller batches and not all of them at once? 

Jjw1988's avatar
Jjw1988
Explorer | Level 4
2 years ago

No because the folder structure is complex, there are a lot of files, and I need the structure preserving exactly. it is completely unfeasible to do what you suggest and it is a sign of how broken the software is that you are recommending that. I want the folder in question immediately moving into my syncable dropbox space so that at least I can try and download it using a third party client.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!