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Forum Discussion
Brown icon in left bottom corner of my files
Hello,
On several files, I have a brown icons in left bottom corner of my files.(see below)
in fact, in the same folder, there are green logos on fils but sometime there are brown logo
...
The brown logo isnt a Dropbox one. My guess is you've enabled the Briefcase function in Windows: https://www.techmesto.com/how-to-enable-briefcase-feature-in-windows-10
This is not supported in Dropbox and Dropbox can only sync/use/work with files that are in its own directory. So to use them you need to move the files directly in to Dropbox rather than just linked.
Nancy
Dropbox Staff
Dropbox StaffHi Kim chao, I hope you’re doing great!
Since this icon isn’t related to Dropbox, I’m afraid you’ll need to get in touch with Microsoft for further support.
If you need something else though, give me a nudge.
Hi,Nancy,
thanks for your reply, since many people said that this is caused by the onedrive, I have tried to unlink and uninstall the onedrive from my computer,but the files in my dropbox still has this brown box icon,and I still hard to sync files with dropbox,and even it will lead the crush of my windows explorer
- Megan
Hi Kim chao, when you say you have a hard time syncing your content to Dropbox, could you let me know more of this?
What is the problem you're facing? Also, is OneDrive installed to your device at the moment?
Hi,Megan,thanks for your reply. Yes,I have onedrive on my computer , once I want to open a file in the dropbox it will not syncing and will not only cause the crush od DB,but also the windows explorer. Since many people said that this leads by the onedrive.t I also have tried to remove the Onedrive from my computer ,but still has this problem.
And I have also find another thing about this,I have three computers and both of them loggin a dropbox account,but it seems just working well in the computer which is the first one with Db, neither of both other two computers(one win10 and one win11) which logged in to DB later could not working well. so I guess this is may not the problem of Onedrive and win11, but the problem of DB in Multible devices.
- Nancy
Hi again, Kim chao!
Can you try something else with me, and let me know if you see any difference this time?
If you’re not on a Basic plan with more than 3 devices connected at the moment, I’d like you to disable OneDrive once again and reinstall the Dropbox app on your computer.
Does that seem to help at all?
