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Pansy L.'s avatar
Pansy L.
Helpful | Level 5
2 years ago

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
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  • Jay's avatar
    Jay
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for sharing your process, luizfernandomiller.

 

If you switch the files from online-only to available offline and then back to online-only, what do you see?

luizfernandomiller's avatar
luizfernandomiller
Collaborator | Level 8
2 years ago

Hello Hannah  and Walter 

If the file is offline, the thumbnail is show. Similar problem that happened in the past with Dropbox and Mac.



Other problem that I found is when you try to quickly visualize the thumbnail of offline files (the file is downloaded instead of showing the picture preview in short size).



I believe that the problem is when Dropbox download de file from the server to the Mac.
Because old files was working fine in offline mode. Just the new one downloaded since beginning of September was with the thumbnail problem.
Now that I resync all my Dropbox account, all offline files are with this issue. 😞

Best,

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