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Pansy L.'s avatar
Pansy L.
Helpful | Level 5
2 years ago

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
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  • Jay's avatar
    Jay
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi luizfernandomiller, if the files on your machine are online-only, then they wouldn't have any thumbnails associated with them, since these are just placeholder files containing no data on them.

luizfernandomiller's avatar
luizfernandomiller
Collaborator | Level 8
2 years ago

Jay 

This is not true!
Online files always have thumbnails associated. This stopped working a few days ago.

Two proofs that you are wrong are: if you put a file as offline and then put it as online, the thumbnails reappear. Another proof that competitors like OneDrive work correctly. By the way, if they don't solve this in the next few days, I'll stop paying for Dropbox and stay only with OneDrive that rarely has bugs.

  • Snowdog63's avatar
    Snowdog63
    Helpful | Level 5
    2 years ago

    Yeah, I don't know what's going on here but this has never happened before.

    All files are local.

    I've made them "on-line only" & then local again, twice, with no luck.

    I've restarted the Finder.

    I shouldn't have to do any of the above.

    I can see all the thumbnails on my other Macs & my iPhone.

    When I make the a file "on-line only" on one of the other Macs I can still see the thumbnail.

    The problem is on an Apple M1 Max laptop running Monterey with Dropbox v183.4.7058

     

    Am I missing something?

    Is there anything else I can try?

    All I'm seeing is this:

     

     

    On the other Mac I'm seeing this:

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Snowdog63, sorry to hear you're also having issues with this.

       

      Could you let us know the location of your Dropbox folder as shown under the sync tab in the app's preferences?

       

      Also, did you reindex your Spotlight since you first noticed this? 

      • Snowdog63's avatar
        Snowdog63
        Helpful | Level 5
        2 years ago

        My Dropbox folder is at the top level of my user area.

         

        I have not refreshed my spotlight, however one might do such a thing.

        Nor have I refreshed it on any of the other Macs, where the thumbnails are fine.

        Nor have I ever refreshed it on any Mac ever & this problem has never happened before. 

         

        🙂

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