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Forum Discussion

Pansy L.'s avatar
Pansy L.
Helpful | Level 5
2 years ago

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
Desktop
Mac
Preview
View
  • Jay's avatar
    Jay
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

OW1's avatar
OW1
New member | Level 2

I just did this from the link below, and it fixed it on my computer- yay!! 

 

https://www.dropboxforum.com/t5/View-download-and-export/Windows-Thumbnail-photos-not-showing-in-Dropbox/td-p/485594

 

Dropbox Staff
 
‎05-11-2021 02:00 AM

Hey Eric, welcome to our Community! 

Can you please let me know of the current sync status of the desktop app?

Let's try something. Could you temporarily quit the Dropbox desktop app and see if the thumbnails change? 

 

  • Go to the Dropbox icon in your system tray.
  • Click on your profile picture or initials to the right of the search bar.
  • Select "Quit Dropbox".
  •  

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi AliBnz, have you tried any of the steps in this thread to attempt to resolve the issue?

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