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Forum Discussion
Camera Upload thumbnail not showing on mac
I use Smart Sync I'm on a Macbook Air Ventura 13.5.2 I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.
I just did this from the link below, and it fixed it on my computer- yay!!
Dropbox Staff
05-11-2021 02:00 AM
Hey Eric, welcome to our Community!
Can you please let me know of the current sync status of the desktop app?
Let's try something. Could you temporarily quit the Dropbox desktop app and see if the thumbnails change?
- Go to the Dropbox icon in your system tray.
- Click on your profile picture or initials to the right of the search bar.
- Select "Quit Dropbox".
Jay
Dropbox Staff
Dropbox StaffHi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.
Thanks! That seemed to do the trick. It's working for me now.
Is the clicking between online and offline manually the only way this is going to be possible from now on, or is dropbox working on a fix? It's really inconvenient
- It fixed it for all my existing photos and my new photos as well.
Now when new photos upload I see the thumbnail previewI have the same issue, but with the Dropbox iOS app (newest iOS update) - newly synced photos and videos doesn't show thumbnails in the "photos" tab in the app (ie. it's like they aren't synced, they don't show up there at all), they're synced though (they show up in the "camera uploads" folder). Any idea what's happening?
