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Forum Discussion

Pansy L.'s avatar
Pansy L.
Helpful | Level 5
2 years ago

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
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  • Jay's avatar
    Jay
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

be-each's avatar
be-each
Helpful | Level 6
9 days ago

I am afraid this is a dropbox-mac issue. I just started using Camera Uploads for the first time for my new iPhone. All images were completely uploaded to Dropbox and then downloaded to both my Window 10 system and my Macbook, both with default setting to make all files available offline in the DB settings for each device. The images were fully downloaded to Windows but on my Macbook they show as zero bytes files without a preview. When I click on a file, it appears to download it and I can view it, a little later the size is updated in Finder, and then (maybe) another while later a thumbnail is generated. This means that Dropbox is not correctly downloading/syncing the files to my Macbook, while it does it fine on Windows. The column "Date last opened" in finder does not show any info, but I can select 20 files and open them in the Preview app. They then are downloaded and for all those selected files, the "Date last opened" column shows the same time stamp of that moment. Obviously, Dropbox is not correctly downloading these files to my macbook, or treats them as offline files despite my settings. 

Could you please have a look what might be wrong here? 

  • be-each's avatar
    be-each
    Helpful | Level 6
    9 days ago

    I have made a screen recording of what is happening. Notice how first the column "Date last opened" is populated the moment Preview app starts opening these files, and then the file size column is populated with the file sizes after they have been downloaded. 

     

    [link removed]

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Hey be-each, thanks for your nudge on this.

       

      Can you let us know a bit more about your setup? What's your macOS version?

       

      Also, if you hover over the Dropbox icon in your menu bar, what's the Dropbox version and sync status of the app?

       

      And lastly, if you go to the "sync" tab in your preferences, what's the location of your Dropbox folder?

      • craftyweeks's avatar
        craftyweeks
        New member | Level 2
        9 days ago

        I'm still having the issue as well - 

        211.4.6008 Dropbox Version

        14.6.1 MacOS

        Folder Location - users/MYNAME/Library/CloudStorage/Dropbox

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