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Dimples's avatar
Dimples
Helpful | Level 5
3 years ago

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
Desktop
Download
Error Messages
Sync
  • Megan's avatar
    Megan
    10 months ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Gordo1's avatar
Gordo1
Explorer | Level 4

Hello,

Thanks to anyone that can help. I have been searching the community files and found nothing so far.

I am looking for help to solve a sync issue that references 1 file and 1 folder but will not link to either so I can resolve the issue. 

 

From the notification Sync History - couldn't sync files - view now link.

- This opens the sync issues window where 2 issues are shown.

- one file with view file link and learn more link - the view file link goes no where - does not open anything.

 

The other is a folder - with 2 links as well, go to folder and learn more - the go to folder also does not go anywhere.

I have searched my computer for this folder and file and cannot find. 

I just want to delete them and stop the notifications.

I can provide screen shots and I really appreciate any help. I am also on a Mac - OS 13.6.3

Thanks,

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey there, Gordo1, thanks for posting here! 

 

If you have some screenshots, they'd definitely be more than welcome. 

 

Also, if you search for the content online, are you able to locate them there? 

 

I would like for you to locate your Dropbox icon, on the menu bar, next to your WiFi and date and hover your mouse there. That should give you the version of the app. 

 

Let me know more, and we'll take it from there!

  • Gordo1's avatar
    Gordo1
    Explorer | Level 4
    11 months ago

    Hello Megan,

    Thank you for replying and any help.

    The version of the Dropbox App is 189.4.8395 and says its up to date.

    Attachments:

    ss-01 - the notification on the desktop.

    ss-02 the pop-up window when notification is clicked.

     

    I have tried clicking the link to "view file" and "go to folder" but I do not get any result. 

     

    I have searched online for this content and so far I have not been able to locate the file or the folder. Please help me with next steps, I really appreciate it.

    Best,

    Gordon

      

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey Gordo1 - sorry to jump in here, but could you let us know if you've also tried the 'view now' button within the notification?

       

      Also, can you navigate to your backups page and let us know if you see those files or folders listed there? 

      • Gordo1's avatar
        Gordo1
        Explorer | Level 4
        11 months ago

        Hi Walter,

        The "view now" link pulls up the Sync Issues pop-up window. (Attachment "ss-02")

        The Backups Page has never been used. My dropbox is large and I have never used the back up, so that make take awhile.

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