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Forum Discussion

Dimples's avatar
Dimples
Helpful | Level 5
3 years ago

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
Desktop
Download
Error Messages
Sync
  • Megan's avatar
    Megan
    10 months ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

IainF's avatar
IainF
Helpful | Level 5
11 months ago

Hi,

Mac Mini 2018, MacOS 14.1.2, Dropbox 189.4.8395.

I've started getting a sync issue in the dropdown menu in the menubar for Dropbox. The message says "can't sync files" and the file in question is the .dropbox file (which is invisible).

I use Pathfinder and Finder but the file is not set to be visible in either of them.

Not sure what has generated this issue.

I've quit and restarted DropBox but no change

Any thoughts?

Cheers

Iain

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey IainF - sorry to hear about this. 

     

    Could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too?

     

    Did you reboot your computer since you first noticed this by the way? 

     

    Any additional information is more than welcome! 

    • IainF's avatar
      IainF
      Helpful | Level 5
      11 months ago

      Hi Walter,

      thanks for reaching out.

      My computer shuts down after backing up daily so there have been a few restarts since this started happening.
      Cheers

      Iain

      • JamesSu's avatar
        JamesSu
        Explorer | Level 3
        11 months ago

        I have the same problem with Dropbox 198.4.8395 on a Dell XPS running Windows10

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