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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Martz's avatar
Martz
Collaborator | Level 9
5 years ago

Fr5,

 Read my earlier post, there is a work around solution for MS Office password protected files

Ken b's avatar
Ken b
New member | Level 2
5 years ago

Dont see your post witht he work around.   My work around was to open with Excel app option that is on my phone.  you may need to download office 365 to your phone for this to work.

  • Martz's avatar
    Martz
    Collaborator | Level 9
    5 years ago

    Its on page 9, called Interim Success.  

      • Martz's avatar
        Martz
        Collaborator | Level 9
        5 years ago

        Ugh, really??? That sucks but thanks much for letting me know.  Yeah, this Apple issue has a whole lot of Apple users up in arms.  The work around is fine for me but I would still rather have it work the way it did prior to 14.2.

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