Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

humdrumer's avatar
humdrumer
New member | Level 2
5 years ago

Hello, i use dropbox for my files, which i have used in dropbox for reading many years. Some of my files is protected by password. It is some time ago when i can't open these protected files. When I'm trying enter my password the Dropbox say: Decryption failed.

 

 

Can someone help me with solution please.

 

 

Thank you ...

CEBR's avatar
CEBR
Helpful | Level 6
5 years ago

PLEASE READ most recent message thread. On Apple devices (phone & iPad) this is resolved by updating these devices to IOS 14.4

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!